Bus Operator (AKA Customer Service on Wheels)

Pinellas Suncoast Transit Authority•St. Petersburg, FL

23h

About The Position

Bus Operators are a visible and crucial part of PSTA’s mission to provide safe, affordable transportation throughout Pinellas County. Our operators drive PSTA buses and trolleys to transport passengers in a safe, timely and courteous manner, while adhering to Authority policies and procedures.

Requirements

High School diploma or G.E.D preferred.
Florida Driver License required by start date, and you must possess one of the following: 1. Class "B" Commercial Driver’s License with passenger endorsement and air brakes, or; 2. Class "B" CDL permit with passenger and air brake endorsements (available at DMV offices by completion of a written test)
Four (4) years driving experience.
Clean driving record: no more than 3 traffic violations in the last 5 years, or 3 years without any traffic violations.
Must successfully pass all tests and written examinations given.
Must successfully pass a DOT Physical and drug test.
Will have Motor Vehicle records check.
Knowledge of: Florida Traffic Laws; Pinellas County streets and highways (preferable;) defensive driving skills.
Skilled in: Safe driving and excellent interpersonal relations.
Abilities: Report to work on time in order to adhere to assigned routes and time schedules; comply with attendance and tardiness work rules; communicate effectively in English, both verbally and in writing; interact courteously and effectively with the public; develop and maintain good working relationships with fellow employees; simple arithmetic; reading, writing legibly, speaking effectively, understand verbal/written instructions.

Responsibilities

Drive the latest models of well-maintained transit buses and trolleys.
Create wonderful experiences for commuters, day travelers, and tourists.
Welcome and interact with guests to collect fares as they board.
Provide friendly and courteous service while answering riders’ questions.
Adhere to route schedules while operating in mixed traffic conditions.
Focus on the safety of our riders as they travel throughout Pinellas County.
Conduct visual vehicle inspections daily and ensure the safety of our riders.
Communicate with dispatch, road supervision and emergency vehicles via radio equipment and the IVN and Transit Control Head TCH.
Operate a disabled lift/ramp to assist guests using wheelchairs to gain access to the bus.
Announce bus stops in compliance with the Americans with Disabilities Act.
Resolve passenger disputes in a courteous manner and prepare related written reports and documents.