BUS OPERATIONS REPRESENTATIVE: FULL-TIME

Graton Resort & Casino•Rohnert Park, CA

11d•Onsite

About The Position

The Bus Operations Representative participates in marketing-related functions in regard to Bus Operations, rewards, promotions and guest service. Perform responsibilities in accordance with all Company standards, policies, and procedures.

Requirements

Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
Knowledge of a computer keyboard and mouse.
Able to accurately work and/or manage multiple projects under demanding circumstances.
Must be at least 21 years of age.

Nice To Haves

One (1) year experience in guest service preferred.
Bilingual preferred.

Responsibilities

Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
Perform responsibilities in accordance with all Company standards, policies, and procedures.
Greet arriving buses by use of the application Group Manager by Playersoft. Record arrivals on tracking board, give bus bonus to arriving guests electronically and with bus coupons when necessary.
Manage departing buses by directing traffic, calling drivers that are late, placing magnetic departure signs, offering assistance to guests regarding information on departing buses and schedules.
Complete all necessary day-to-day paperwork involved with the bus program, i.e., tracking boards, departure boards, check-outs, and training.
Complete opening and closing tasks as related to the bus operations such as supply checks, equipment checks, and bus bonus coupon stamping.
Work side-by-side with Rewards Center and Guest Services offering guidance and support with regards to bus operations.
Observe and report all bus-related issues to the Bus Operations Management.
Know and understand Graton Rewards card tiers and their benefits.
Effectively and accurately operates assigned equipment, including but not limited to IGT, standard computer terminal, embossers, InfoGenesis, scanners and radios.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.
Keep area clean of trash.
Wipe and sanitize workstation aka Bus cart.
Use radios to communicate with other departments.
Issue Graton Rewards Players Cards and work in IGT if necessary.
Turning on heaters for guests.