Building Support Worker

Low Income Housing Institute • Tacoma, WA

9d • $22 - $28 • Onsite

About The Position

The Building Support Worker duties are primarily front desk, customer service and security duties for a building

Requirements

• One year property security experience.
• Excellent problem solving and conflict resolution skills.
• Experience working with low-income people.
• Experience working with a diverse population.
• Able to read, write and communicate in English.
• Basic computer skills.
• Must have reliable transportation.
• Must pass criminal background checks and drug screening.

Nice To Haves

• Experience in working in human services, customer service or related fields.
• Administrative experience.

Responsibilities

• Foster a safe, clean and peaceful environment.
• Provide an onsite presence mainly at the reception desk monitoring the building through security cameras and monitoring the people as they enter and exit the building.
• Operate all functions in the front desk/lobby area, including checking visitors in and out, answering telephones.
• Enforce house rules and guest policies.
• Monitor and approve individuals entering by presenting valid ID upon entering. And when exiting the property.
• Monitor resident disputes, intervene to de-escalate and redirect residents when necessary.
• Maintain shift log and other documentation related to resident activity in accordance with confidentiality guidelines.
• Walk the perimeter of the building once an hour and each floor, as applicable.
• Work cooperatively with case managers, office and maintenance staff, and visiting providers.
• Refer residents to case managers and other staff as appropriate.
• Respond to residents’ concerns and questions regarding the building.
• Respond and implement fire/emergency procedures, as needed.
• Respond as needed to medical emergencies or other urgent situations. Initiate action as required, including contact with emergency response systems and management personnel.
• Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues).
• Engage with assigned training and comply with training deadlines.
• Foster a clean and safe environment.
• Utilize Personal Protective Equipment (PPE) and follow PPE protocols.
• Other duties as assigned.

Benefits

• Generous vacation and sick leave
• 10 paid holidays and 1 floating holiday
• Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)
• Employer-Paid Life and AD&D Insurance
• 401k offered for unionized employees (through OPEIU8)
• 403b offered for non-union employees
• Employee Assistance Program
• Travel Assistance Program
• Aflac offered for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees