Building Supervisor

Ann Arbor District Library•Ann Arbor, MI

About The Position

Under the direction of the Circulation Manager, the Building Supervisor assists with various supervisory functions, projects, and tasks to ensure smooth functioning of day-to-day operations and adherence to excellent public service standards. This position includes working evening and/or weekend hours as needed.

Requirements

Bachelor’s degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Two years successful experience in a supervisory position.
Experience in customer service.
Experience interviewing and hiring staff.
Experience training staff.
Ability to exercise discretion, make reasonable and sound judgments, and maintain confidentiality.
Strong commitment to public service.
Excellent verbal and written communication skills.
Ability to work effectively as a member of a team and readily adapt to workplace changes.
Excellent public service attitude: friendly, energetic, and flexible.
Ability to manage multiple projects efficiently, set priorities, meet deadlines, and work under pressure.
Interpersonal and judgment skills necessary to work effectively with Library patrons, staff and visitors.
Strong computer skills including knowledge of Microsoft Office software.
Ability to lift up to 40 pounds.
Ability to push/pull fully loaded carts and large items from the tools collection.

Nice To Haves

Experience working in a public library with some knowledge of standard public library functions and procedures.
Experience in using library circulation systems.
Experience in scheduling service desks.

Responsibilities

Provides a full range of customer service for patrons and staff including responding to routine and moderately complex patron concerns regarding library policies and procedures.
Supervisory responsibility for full-time and part-time Bookshelver/Processors (Book/Pros).
Interview, hire, train, and schedule Book/Pro employees.
On-site Supervisory responsibility for Desk Clerks, Library Technicians, and PLAs.
Plans, assigns, and directs work ensuring equitable work distribution within job categories.
Approves time records and authorizes overtime and leave requests for Book/Pros within departmental budgets.
Appraises job performance and addresses issues with Book/Pro staff.
Contributes to performance evaluations for Desk Clerks, Library Technicians, and PLAs who have worked on-site.
Provides oversight of the day-to-day operations of the building and grounds and reports needs for maintenance, repair, and service.
Assists with the coordination and implementation of new or modified policies, procedures, services, and operations.
Writes procedures as assigned for areas of responsibility.
Assists with revision and implementation of work methods.
Provides oversight of circulation functions for Michigan eLibrary services and Inter-Library Loan.
Monitors and assesses statistics to optimize customer service functions.
Oversees damaged and missing parts, billed items, and search lists.
Oversees sales and fee collections including cash balancing and bank deposits.
Helps monitor and assists with meeting room set ups.
Participates on library teams for special projects as assigned.
May perform tasks assigned to subordinate staff as needed.
Monitor and order supplies.
Maintain a prompt and reliable attendance record.