Building Services Manager
About The Position
The Manager of Building Services is responsible for the daily oversight of custodial operations, mailroom services, employee office space support, and rental event set-up and tear-down. With direct supervision of 3 team members and management oversight of a team of 25 staff. This role also coordinates all landscape and grounds maintenance activities—including the Academy’s 2.5-acre living roof—handled by an external vendor. This role leads multiple service functions that keep the institution running smoothly and sustainably. The Manager ensures all public and staff areas are clean, safe, and well-maintained, and that key operational services such as event setups, internal space moves, and mail distribution are executed efficiently. This position also supports volunteer activities associated with the living roof and contributes to a positive, mission-aligned visitor and staff experience. This position plays a critical role in supporting the Academy’s public-facing mission and sustainability goals through green cleaning practices, native landscape stewardship, and the implementation of waste reduction strategies. The Manager works collaboratively across departments to ensure seamless service delivery aligned with institutional values and priorities.
Requirements
- Strong management experience with a minimum of 5 years of experience in facilities services, custodial, grounds, in a museum, university, public institution, or similarly complex environment.
- Proven ability to lead diverse teams and manage cross-functional service operations.
- Experience coordinating vendor contracts and holding external providers accountable for quality and performance.
- Strong organizational, communication, collaboration, and interpersonal skills.
- Ability to work independently, make decisions in a fast-paced environment, and respond to evening and weekend operational needs.
Nice To Haves
- Bachelor’s degree in a related field, or equivalent work experience.
- Experience working in a cultural, scientific, or educational institution.
- Familiarity with living roof systems, sustainable landscape practices, and native planting.
- Proficiency with CMMS and work order tracking systems.
- Bilingual English/Spanish or Cantonese a plus
Responsibilities
- Custodial Operations
- Grounds and Living Roof Maintenance (Vendor Coordination)
- Mailroom and Loading Dock Oversight
- Maintenance oversight of all Academy copy machines
- Office Space and Event Support
- Hire, train, and supervise team members to foster a culture of service, safety, and accountability.
- Develop and manage operating budgets for custodial, support services, and supplies.
- Maintain records of work orders, service metrics, and vendor communications.
- Ensure compliance with institutional safety procedures, including OSHA standards, hazardous materials handling, and ergonomic guidelines.
- Participate in emergency response planning and inclement weather protocols.
- Work with the Academy’s volunteer and community engagement teams to support public participation in grounds-related activities.
- Monitor and assign work requests through the Academy’s CMMS (Limble), ensuring timely response, resolution, and accurate documentation of service delivery.
- Maintain strong working relationships with all departments across the Academy to deliver superior operational support.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
