Building Automation Service Manager

#twiceasnice Recruiting•Fort Lauderdale, FL

3d•$100,000 - $150,000

About The Position

Our client, a well-established leader in building automation, is seeking a Service Manager to lead its field operations team in South Florida. In this role, you will drive service excellence by overseeing the successful execution of service agreements, maintaining strong client relationships, and supporting the continued development of your team. The organization delivers integrated smart building solutions that connect HVAC controls, security systems, lighting, and energy management into a centralized platform for commercial clients. You will oversee a highly tenured team of 10 field technicians, within a company that boasts an impressive average employee tenure of 12+ years — a clear reflection of its commitment to valuing, supporting, and compensating employees well. To be successful in this role, you should be a technically curious leader with hands-on experience in building systems, a knack for coaching and motivating seasoned field technicians, and the ability to translate complex system data into actionable decisions that enhance both client satisfaction and operational efficiency. This is an excellent opportunity to join a stable, growth-oriented organization known for technical expertise, long-term client partnerships, and a strong people-first culture.

Requirements

7+ years of building systems industry experience required
3+ years of hands-on field experience with building automation systems (HVAC, fire, security, lighting, etc.) required
Prior supervisory or team leadership experience required
Strong knowledge of HVAC systems and BAS platforms required

Responsibilities

Lead and oversee daily operations of a 10-person field service team
Serve as the primary escalation point for complex technical and customer issues
Ensure service agreements are executed on time, within scope, and within budget
Conduct field audits, ride-alongs, and quality assurance checks
Hire, train, mentor, and evaluate field technicians
Establish performance goals, conduct annual reviews, and implement development plans
Collaborate cross-functionally to align service execution with client expectations
Ensure compliance with safety standards, commissioning practices, and company policies
Monitor service metrics and prepare account status updates for leadership
Identify opportunities for operational improvement and account growth