Budtender/Reception - Part Time Seasonal

The Fire Station•Menominee, MI

66d•$16•Onsite

About The Position

The Fire Station (TFS) operates as a series of Marijuana Establishments within the Upper Peninsula of Michigan. TFS holds valid state and municipal operating licenses and strives to exceed compliance standards at the highest level. Beginning in 2019 with less than ten employees, our business is now growing rapidly and welcomes new employees who are interested in a career in the cannabis industry. As a Marijuana Retail Establishment, our operations involve welcoming customers 21 + years of age into our establishment to view and purchase high quality marijuana products. A team of employees all work together to provide customers with top notch customer service and cannabis knowledge to aid them in their cannabis experience. Roles - Receptionists are the first point of contact for customers when they enter the facility. They greet customers, gather the required information, and grant them access into the budroom. Budtenders perform the core interaction with the customers, the salesperson of cannabis products. Budtenders and receptionists are knowledgeable about a variety of cannabis products, and can provide detailed descriptions and explanations of products to customers. Budtenders help customers find products specific to their needs and perform sales transactions, while restocking products on the sales floor as necessary.

Requirements

Excellent verbal and written communication skills
Excellent customer service skills
Excellent interpersonal and conflict resolution skills
Excellent organizational skills and attention to detail
Strong analytical, mathematical and problem solving skills
Strong leadership skills
Ability to prioritize tasks
Works well under pressure and deadlines, ability to multitask
Must be able to remain calm and collected in a busy retail environment
Must have excellent cash handling abilities
To guide customers through the customer service experience in its entirety which includes check in, sales, product selection, and checkout process
Ability to bend and stand while reaching below and above counter-height for products
Ability to move frequently around the sales floor to the checkout with a customer and pack up their products
Must have adequate cannabis product knowledge
Must have at least 1 year of experience in a retail or similar setting
Must have 1 year experience using POS systems
High school education required, higher education preferred
Must be at least 21 years of age
Must have NO felony convictions
Satisfactory background check
Valid form of government issued photo identification
Must be able to lift 20 pounds

Responsibilities

Welcoming and greeting new customers in a thoughtful and polite manner
Answering phone calls, responding to emails
Stay updated on current available products for sale within the facility and general cannabis knowledge such as purchase limits to answer general questions from customers
Must thoroughly check ID’s to make all customers are of legal age, permit entrance onto the sales floor
Responsible for properly completing sales transactions, recommends products to customers
Utilizes the point of sale (POS) system to complete transactions
Monitors product quantities, labeling, and restocking activities
Responsible for assisting with facility compliance by following rules and standards with inventory restocking and completing transactions
Ensure that products being sold to customers match the METRC and related tracking information associated with that product.
Collecting and counting cash; identifying potential fraud cash bills
Responsible for keeping the budroom display shelves and workspace clean and presentable for customers including general cleaning procedures, i.e. mopping, sweeping, vacuuming.
Complete and sign required checklists for end of shift duties, including sanitation and facility upkeep
Occasionally asked to train new TFS staff on policies, procedures, and job shadowing