BT Salesforce Admin

Gulfstream Aerospace Corporation•Savannah, GA

About The Position

BT Salesforce Admin in GAC Savannah Unique Skills: As a Salesforce Administrator at Gulfstream, you will work with a blended team of IT professionals and business champions to ensure our organization utilizes tools and capabilities offered by Salesforce effectively and efficiently. In this role, your duties will include configuring and optimizing Salesforce systems, maintaining records, and collaborating with stakeholders to meet organization requirements. To ensure success as a Salesforce Administrator, you should possess extensive knowledge of Salesforce system administration and the ability to work in a fast-paced environment.

Requirements

2-3 years Salesforce experience
Salesforce admin certification preferred or equivalent experience.
Experience working in an Agile environment using SCRUM methodology
Experience working on Lightning page layouts
Experience with Salesforce field types
Experience with Salesforce permissions
Highly developed listening skills, excellent customer service skills required
Excellent, highly professional written and oral communication skills required
Strong analytical and problem-solving skills
Understanding of Apex and Visualforce development a plus
Ability to work effectively both independently and as part of a team
Proficiency in creating Salesforce profiles, allocating roles, and managing access
Knowledge of importing data and generating Salesforce reports
Bachelor's Degree in Information Technology, Computer Science, Engineering or relevant curriculum required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
6 years experience as an IT professional with broad experience across multiple IT disciplines or 4 years specific system configuration, development and deployment experience.
Expert in one or more software development languages.
IT Infrastructure Library (ITIL) exposure is desired.
Solid understanding of system lifecycle methodologies, software development tools and standards.
Experience working in teams.
Proficiency with an Integrated Development Environment (IDE) desired.
Proficiency with MS Office.
Ability to solve problems quickly and completely.
Ability to identify tasks which require automation.
Strong inter-personal and communication skills; must be capable of explaining complex procedures in writing or verbally.
Must be able to write proposals and make presentations to internal customers and professional peers.
Provides technical direction for application development teams.
A Masters degree may be used to offset one year of experience; PhD may offset two years of experience.
A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer.
This job requires one to be able to read, write, speak, and understand the English language.

Responsibilities

Ensuring optimal performance and best practices for Salesforce systems and applications
Play an active role in the Salesforce design schema changes in support of significant business evolution to support projects and continuous improvement initiative
Elicit and document requirements for new functionality requests from a cross-functional team of Salesforce users
Participate in the design, documentation, and implementation of specific initiatives to improve data hygiene and security in adherence to Gulfstream policy standards and auditing processes.
Improve issue resolution by active assessment and triaging of issues as part of an operational support team.
Evaluate and resolve issues for business users managing customer expectations and providing a superior level of customer service
Participate in documenting best practices in release management, Salesforce data management, and ongoing improvements to the Gulfstream Salesforce environment.
Participate in ongoing Salesforce schema updates and changes.
Salesforce release management including Sandbox management, change set tracking, and conflict resolution
Research add-on application packages and support ROI analysis for recommendation of applicable programs
Support the integration with 3rd party applications
Managing Salesforce roles, profiles, sharing rules and groups
Develop automation with Flow
Development of workflow automation with Flow
Preparing reports for the operation team, and other departments
Must be a highly motivated self-starter, able to maintain poise under pressure
Must be available for on-call rotation after normal business hours and on weekends to monitor and triage issues submitted after hours.
Perform peer reviews, debugging and troubleshooting for issue management and resolution.