BSA QC Specialist

Customers Bank•Malvern, PA

About The Position

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Must be eligible to work in the U.S. without requiring sponsorship now or in the future. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. What you’ll do: The BSA QC Analyst reports to the Director of Business Intelligence & Analytics and supports the BSA / AML Team by executing quality control reviews, process testing, and control monitoring across Bank Secrecy Act/Anti-Money Laundering (BSA/AML) Transaction Monitoring (TM) and Enhanced Due Diligence (EDD) teams. This role ensures early detection of issues by leveraging data analytics and AI enabled insights to strengthen control performance and drive continuous improvement.

Requirements

Minimum 3 years of experience in BSA/AML/OFAC compliance, including documentation of alerts, case investigations, and suspicious activity reporting.
Strong written and verbal communication skills.
Strong analytical mindset with high attention to detail and the ability to interpret data and identify root causes.
Proven ability to multitask, work independently, and collaborate effectively within a team environment.

Nice To Haves

Certifications such as ACAMS, CFE, or other AML/investigator credentials.
Experience with BSA/AML and fraud prevention systems such as Verafin, Prime, or NICE Actimize.
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

Responsibilities

Perform periodic quality control reviews across assigned areas to evaluate accuracy, completeness, and adherence to procedures and expectations.
Conduct testing to validate the accuracy, completeness, and consistency of tasks, workflow steps, and system based decisioning.
Document exceptions, trends, control gaps, and process deficiencies, producing QC variance reports for senior management and business units.
Leverage data analytics tools to identify patterns, error trends, emerging risks, inefficiencies, and opportunities for process improvement.
Use AI driven insights to support continuous monitoring, detect anomalies, and identify root causes behind recurring deficiencies.
Assist in building or refining automated QC dashboards, scorecards, and analytics models to ensure ongoing visibility into control health.
Validate outputs from automated monitoring systems—including rules, workflows, and AI enabled detection models—to ensure accuracy and reliability.
Work with BSA/AML teams to address QC findings, remediate control weaknesses, and strengthen process adherence.
Support internal and external audits through documentation preparation, walkthroughs, and coordination of data requests.
Participate in testing and validation of first‑ and second‑line control activities, ensuring alignment with regulatory, risk, and policy requirements.
Maintain and update QC procedures, testing guides, and policy documentation, including changes related to new analytics or automation tools.