Brokerage Product Development Manager (Remote)

UPS

13d•Remote

About The Position

This position provides customs brokerage expertise with an enhanced focus on technology for brokerage clients while collaborating with multiple teams and stakeholders to maintain communication with key clients and ensure operational execution of customer requirements. This role will identify ways to improve service and implement continuous improvement projects through leverage of detailed knowledge of the customs brokerage and clearance process, deep understating of core technologies, and engagement with multiple functional teams to maintain and grow customs brokerage revenue. This position facilitates activities (e.g., brainstorming sessions, implementation of corrective action plans, etc.) to reduce churn and identify opportunities to expand customer relationships.

Requirements

Bachelor’s Degree or international equivalent
Solid, diverse background in technology services, process improvement, and project management
Strong comfortability with Technology – EDI Integrations, CW1, Raft AI, Salesforce, SaaS applications and UPS CHB in house technology platforms
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

Bachelor’s Degree or international equivalent in Business, Transportation, Technology or related field
Licensed Customs Broker
Experience with Agile IT Development Protocol and Business Process Improvement Methodologies
Experience with Project Management

Responsibilities

Supports Primary Sales / Operations with customs brokerage customer accounts, revenue retention, and churn reduction to maintain / grow revenue.
Provides dedicated product support, customs brokerage process expertise, and input specific to information technology, during solution development, contract negotiation, statement of work, and pricing agreement to maintain competitiveness and profitability.
Participates in customer meetings and quarterly business reviews to provide leadership and strategic vision as related to the technology solutions required to properly support, maintain and grow customs brokerage and ensure long-term partnerships
Ensures standard operating procedures and key performance indicators are managed effectively to meet UPS goals and to ensure customer satisfaction
Advises customers on supply chain improvement opportunities and works collaboratively with other teams to develop solutions which reinforce the UPS value-added proposition
Assists others to ensure UPS meets client customs brokerage performance goals and expectations while minimizing negative impacts to other departments
Gathers and shares customs brokerage customer service best practices with a focus on technology enhancement and development
Coordinates with other teams to conduct business and customer review meetings with a defined focus on the customer and business needs for enhanced technology systems and support