Brokerage Operations – Senior Account Transfers Specialist

LPL Financial•Fort Mill, SC

52d•$20 - $34

About The Position

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial. Job Overview: The Account Transfers Department facilitates movement of cash and securities into and out of LPL client accounts. As a Senior Account Transfers Specialist, you will play a direct role in helping our advisors execute financial plans for their clients by initiating, reconciling, and researching ACAT and Non-ACAT asset transfer requests. You will also have an opportunity to help shape the process, create efficiencies, and eliminate waste through our best-in-class continuous improvement system. What are we looking for? We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements

1+ year(s) of experience in the financial industry and/or processing in a high volume and deadline-driven environment
1+ year(s) of service-oriented in working with various groups such as clients, other firms, service team, offshore partners, and various business units within the company
MS Office Suite experience (Basic Proficiency with Outlook, Teams, Word, Excel, PowerPoint, etc)
Effective and proactive communicator with strong written and verbal communication skills in dealing with clients, stakeholders, and different levels of management
Strong ability to multi-task various functions and assignments with competing priorities, changing demands, and tight deadlines
Demonstrates accuracy and thoroughness in performing work assignments
Ability to develop positive working relationships and works well in a team setting

Nice To Haves

1+ year(s) experience in Brokerage Operations; Account Transfers/ACATs experience preferred
Experience with Documentum, BETA, ATDB, and BOPM would be preferred
Experience in work environments that use management principles that maximize value to customers and minimize waste (LMS/process improvement)
Effective Oral/Written Communication, Adaptability, Initiative, Decision Making, Customer Service, Passion for Results, ability to operate with minimal to no supervision.

Responsibilities

Processing complex workflows while adhering to service level agreements (SLAs) and quality benchmarks.
Assists in receiving and processing, and retention of enterprise-wide documents for business partner processing.
Reviewing, evaluating, and monitoring the quality of work as measured against accuracy, timeliness, and productivity standards to include vendor process activity and across multiple sites as required.
Developing into a subject matter expert (SME) on operational policies and procedures with focus on front-end processes to support business units.
Ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures.
Researching complex situations and determining the actions necessary to resolve the situation
Handling inbound and outbound calls and the team mailbox; working with advisors, clients, and other third party institutions to research various transactions and ensure compliance with stated policies and procedures.
Reviewing and investigating potential suspicious activity as derived from the variety of systems, including suspected money laundering or structuring of financial transactions to avoid government reporting requirements
Effectively communicate verbal and written pertinent information to Financial Advisors and contra firms on the status of the transfer requests.
Regularly contribute to root cause problem solving sessions to continuously improve processes.
Perform quality control functions to ensure standard work is taking place.
Share pain points with leadership and business partners to find solutions and pursue process improvements.
Act as a resource to the department and be able to apply complex knowledge of the overall process for inquiries received from internal and external customers and vendors about the overall transfer process.
Ad hoc responsibilities that arise which will promote continuous improvement and transform the business