Broker-Dealer Operations Manager

Voya Financial • Boston, MA

10d • Hybrid

About The Position

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Profile Summary: Manage the Brokerage Services organization for Voya Financial Advisors, with direct responsibility for the executions of new account processing, acceptance of deposits (incoming money), execution of distributions (outgoing money), fulfillment of transfers (incoming/outgoing), and all other general maintenance of Voya Financial Advisors brokerage and advisory accounts. Please Note: This role will have a hybrid in-office work schedule. Details of your in-office schedule will be discussed with your manager. Profile Description: Direct management of brokerage services associates and team leads. Train and support direct reports in Brokerage Services functions. Responsible for day-to-day management of all Brokerage Services functions. Participate in vendor system enhancements and relationship. Closely align with the broker/dealers clearing relationship to manage and communicate functions and modifications. Serve as a content owner related to process and policy documentation; including Brokerage Services owned Written Supervisory Procedures. Serve as a point of contact for internal and external business partners surrounding brokerage services functions and escalations. Other duties as assigned.

Requirements

• Significant business experience in financial services, ideally broker/dealer.
• Ability to identify opportunities to enhance operational platforms and systems.
• Strong leadership attributes and relationship building skills.
• Strong written and verbal communications skills with ability to influence and lead direct reports, peers and business partners.
• Technical aptitude and understanding of how systems work/integrate with one another.
• Strong organization and execution skills while being involved in multiple initiatives.
• Demonstrated analytical skills.
• Knowledge and understanding of Microsoft Suite; including Excel and PowerPoint.
• Bachelor’s degree or higher
• Series 7 and 24 required within 6 months of hire.

Nice To Haves

• MS Access a plus.

Responsibilities

• Direct management of brokerage services associates and team leads.
• Train and support direct reports in Brokerage Services functions.
• Responsible for day-to-day management of all Brokerage Services functions.
• Participate in vendor system enhancements and relationship.
• Closely align with the broker/dealers clearing relationship to manage and communicate functions and modifications.
• Serve as a content owner related to process and policy documentation; including Brokerage Services owned Written Supervisory Procedures.
• Serve as a point of contact for internal and external business partners surrounding brokerage services functions and escalations.
• Other duties as assigned.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees