Broker Channel Manager-IL

Molina Healthcare•Long Beach, CA

About The Position

Responsible for the development and maintenance of an effective and efficient broker channel for assigned geographical region. This role involves collaboration with other Broker Channel Managers, Field Sales Managers, Directors, and AVPs as needed in assigned states. The goal is to develop a high functioning, high performing broker network that is strategically aligned with Molina's mission and values. The manager will utilize a combination of recruitment, mentoring, education, and channel management techniques to ensure brokers meet assigned objectives and enrollment targets. This position assumes accountability for the broker network's contribution to Molina's enrollment, profitability, and retention goals. Additionally, the manager must ensure brokers follow CMS and State Guidelines, adhere to basic ethical sales practices, and comply with established policies, procedures, and industry best practices. The role also involves assisting the channel in the design and implementation of provider and community-based relationships and growth campaigns, and monitoring and reporting on their results.

Requirements

BA Degree or related experience
4-7 years Medicare, Medicaid, managed care or other health/insurance related sales experience
Experienced in self-generating leads through local area marketing
Current relationships with centers of influence for Molina products (Medicare/Marketplace/Medicaid)
Ability to be on the road 90-100% of the time in the local service area
Maintain a valid driver's license and acceptable driver's record
Proficient computer skills to access customer information, utilizing technology to effectively communicate with customers and coworkers
Life & Health (Disability) Agent license

Nice To Haves

BA Degree in Business Management or Healthcare Management
Bi-lingual
Membership in related service organizations

Responsibilities

Recruit new GA/Brokers who are skilled at selling to Molina's target populations
In collaboration with Agencies/agents in assigned area implement marketing plan to maximize self generated leads
Ensure Agencies who receive company generated leads comply with established processes and timelines
Actively participate in the development and implementation of GA/Broker trainings
Assist with broker ride-along, trainings and evaluations
Work on development and on-going overview of territory Marketing Plans with GAs/Brokers
Assist in business development strategies
Generate regular reports on each GA to determine CAP if needed or relationship ended
Work as liaison between Molina and/or National Medicare Broker/FMO, Exchange GA, sales agents and other departments (i.e. Membership Accounting) regarding weekly submission reports, missing applications, fax errors etc.
Track weekly/monthly member and provider issues for trending and reporting to management
Assist with GA/Broker meetings and ongoing trainings
Assist with projects including competitive benefit comparison, monthly activity submission review, and provider presentations
Collaborate effectively with Community Engagement teams within assigned markets, and develop sales strategies to procure sufficient number of referrals and other self-generated leads to meet sales targets
Generate leads from referrals and local-tactical research and prospecting