Broker and Navigator Program Coordinator

State of Maine • Portland, ME

4d • $56,826 - $80,517 • Hybrid

About The Position

As a Broker and Navigator Program Coordinator, you will be responsible for working with the Office of the Health Insurance Marketplace (OHIM) leadership (Director, COO, Policy & Outreach Director) to lead marketplace health insurance broker and navigator oversight and engagement activities. The position will serve as a subject matter expert on broker and navigator regulatory requirements, as well as engagement strategies. Specific duties include, but are not limited to:
Lead Communications with Brokers, Navigators, and Maine Enrollment Assisters (MEAs): Draft regular written communications with brokers and navigators to provide timely CoverME.gov updates. Lead regularly occurring video conference meetings to share updates and receive feedback. Develop strong working relationships with brokers and navigators to encourage collaboration and ensure the Office’s and Department’s goals are met. Oversee efforts to seek feedback from brokers and navigators and work with the OHIM team to integrate feedback into ongoing system, vendor, and office improvements. Contract and Certification Management: Maintain and update certification agreements with marketplace brokers, MEAs, and Maine Enrollment Assister Organizations. Ensure agreements are compliant with state and federal laws and regulations. Ensure brokers and MEAs are certified, and records are updated and appropriately managed in OHIM’s systems. Serve as day-to-day point of contact for the Marketplace’s Navigator services contract, including overseeing regular reporting and ensuring contract compliance. Lead navigator services RFP processes, as needed. Development and Updating of Annual Certification Training: Develop and update annual training for brokers, navigators and MEAs. Provide technical assistance to brokers and MEAs on certification and system usage. Monitor and Manage Broker and Navigator Inboxes: Monitor and respond to email communications from brokers, navigators and MEAs, including answering questions and providing technical assistance. Escalate system and operational concerns to OHIM’s operations team, as appropriate. Work with consumer experience team to resolve consumer issues raised by brokers and MEAs. Cross-office Coordination: Work with partners at the Maine Bureau of Insurance (BOI) to manage and address consumer complaints. Share relevant feedback from brokers and navigators with the BOI. Participate in regular meetings with the BOI to share updates and coordinate marketplace oversight. Mission: Advance the Department’s mission to harness data and analytic resources to improve the health and well-being of all Mainers and to identify and reduce disparities across the state. Other duties as assigned.

Requirements

• An eight (8) year combination of education and/or professional experience developing and maintaining positive relationships with community organizations or private business professionals on health-related outreach or advocacy efforts, ideally in the State of Maine.
• Experience representing an agency or organization with external stakeholders.
• Strong written and oral communication skills.
• Proven ability to develop outreach and educational materials for professional audiences.
• Experience in developing education and training materials to support community organizations and other professionals who work with consumers/members of the public.
• Exceptional attention to detail and the ability to work on multiple tasks and projects at the same time.
• Knowledge of health coverage programs or policies at the state and/or federal level, including knowledge of policies impacting commercial health insurance markets, specifically the Affordable Care Act.
• Past experience working with community organizations or health insurance brokers.

Nice To Haves

• Preference will be given to those who possess a bachelor’s degree in public health, public administration, health education, communications, social services, or a related field.

Responsibilities

• Lead Communications with Brokers, Navigators, and Maine Enrollment Assisters (MEAs)
• Contract and Certification Management
• Development and Updating of Annual Certification Training
• Monitor and Manage Broker and Navigator Inboxes
• Cross-office Coordination

Benefits

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
• Retirement Plan – The State contributes the equivalent of 18.91% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees