Broadcast Operations Center Engineer

iHeartMedia • Virtual, TX

11h • $33 - $41 • Remote

About The Position

iHeartMedia is seeking an experienced Broadcast Engineering Support Technician. This is a service-oriented technical position that works under the direction of BOC leads. The team is responsible for conflict resolution for all issues under the radio broadcast umbrella for the entire iHeart enterprise. This position is part of a 24x7x365 operational team supporting and maintaining critical infrastructure and operations. Current opening is 100% remote, 3rd shift and weekends, with opportunity to advance in the future.

Requirements

• Experience working in a broadcast technical environment supporting RF transmissions systems, multimedia studio facilities, automation systems, broadcast oriented data networks and telecommunications systems.
• Experience with troubleshooting multiple networking and communication protocols.
• Understanding of broadcast concepts with hands on experience.
• Experience in a customer support function.
• Must be able to work in a fast- paced multitasking technical and administrative environment with minimal supervision.
• Experience with Windows OS, Remote access (VNC, RDP, etc ), cloud technologies and network monitoring tools.
• Strong professional written and verbal skills.

Responsibilities

• Work within Service Desk Plus (Manage Engine) ticketing system as the primary source of work.
• Assist with identification of chronic issues and work cross functionally with internal and external teams for resolution.
• Maintain personal technical skillsets for resolving advanced technical issues using department tools, procedures, and infrastructure.
• As requested by the BOC leads, research and provide detailed reports with regards to outages.
• Work in a virtual team environment ensuring technical issues are properly identified, resolved and escalated appropriately to engineering team management.
• Must be able to work nights, weekends and holidays, variable schedule(s ) and overtime as necessary , or based on agreed - to schedule.
• Perform other related duties and functions as assigned by BOC leads.

Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees