Broadband Traveling Technician - NANA Net - Kotzebue or Anchorage

NANA Regional Corporation•Kotzebue, AK

14h

About The Position

The Broadband Traveling Technician will perform installation, maintenance, and repair of fiber optic cables and service drops, installation, maintenance and repair of customer access equipment, splicing and testing fiber optic cables, installation, maintenance and repair of central office electronics and equipment, training and mentoring of local Broadband Technicians. Operating in a safe and proper manner as set forth in company policy and without constant direct supervision. This role also includes general and higher-level upkeep of village property and equipment, ensuring reliable internet service delivery to customers. Priority consideration will be given to candidates located in Kotzebue, AK or Anchorage, AK. Candidates residing outside of the NANA Region will have increased travel expectations. For those based outside the state of Alaska, Anchorage, AK will serve as the official point of hire.

Requirements

High school diploma or equivalent.
10+ years experience with fiber optic installation, splicing, and troubleshooting.
10+ years experience with aerial cable installation and safety protocols.
10+ years experience with installation and maintenance of broadband/telecom electronics.
10+ years experience traveling in remote Alaska in a broadband/telecom technician or similar role.
Ability to operate and maintain generators, battery plants and other CO electronics.
Ability to operate and maintain specialized equipment, including 4-wheelers and snowmobiles.
A valid driver’s license with a clean record for the past three (3) years to be eligible under company vehicle insurance policy.
Strong customer service and communication skills.
Experience with training/mentoring junior technicians.

Nice To Haves

Training/Certifications in Calix, Ciena and other broadband/telecom electronics platforms (preferred).

Responsibilities

Install and terminate fiber optic cables, including aerial service drops.
Respond to service orders and trouble tickets for new installations, troubles, upgrades, removals or changes to customer’s residential or commercial broadband services.
Install ONT’s, fiber jacks, fiber jumpers, terminals, pedestals, splitters, protectors, modems/routers and other hardware and equipment associated with providing fiber broadband services.
Perform splicing and testing of fiber optic cables.
Diagnose and resolve connectivity issues in the field, utilizing test equipment and meters such as; OTDR’s, light source and power meter, Wi-Fi signal testers, etc.
Perform regular inspections and maintenance of aerial fiber infrastructure.
Maintain splicing equipment and tools.
Document splicing activities and updates to system maps.
Conduct general property upkeep, including shoveling snow, weed whacking, and cleaning.
Perform routine office maintenance and/or repairs on equipment (such as; battery plants and generators, alarms, air filters and general fluid levels) and follow procedures for maintaining site logs and records.
Perform higher-level maintenance and repairs on equipment and electronics as needed.
Work with Network Operations to troubleshoot and resolve high-level network issues.
Install and provision network equipment, wiring/cabling, power system components including but not limited to (Calix, Ciena, Cisco, Fortinet, Routers, Switches, Battery Systems).
Serve as a trainer/mentor to Broadband Technicians.
Perform safety inspections to ensure compliance with standards.
Ensure company inventory is maintained and reported for items utilized by technicians.
Operate and maintain 4-wheelers and snowmobiles.
Climb wooden poles to install and maintain aerial fiber connections.
Respond to requests for locates of underground fiber optic cables and mark cable routes.
Work closely with customers to ensure quality service and support.
Use company computer programs as required.
Adhere to safety standards and industry best practices.
Perform all other duties and responsibilities as assigned.
Must be able and willing to work on call during nights, weekends, and holidays.
Must be able to perform other duties as assigned.