BREW BROTHERS HOST ESS

Caesars Entertainment•Waterloo, IA

About The Position

The employee in this position is responsible for providing superior service to both internal and external guests. The Host/Hostess is also responsible for delivery of customer service to ensure our guests are afforded a remarkable experience.

Requirements

must be able to lift 25 pounds
must be able to perform repetitive tasks
must be able to work safely in a busy kitchen environment
must be able to stand, lift, twist, and bend as required
must be able to work well with others
must have basic reading and math skills
must be able to maintain focus on the task at hand
must be able to maintain a calm and pleasant attitude in high stress situations
must have appropriate social skills and enjoy interacting with the public and coworkers
Must be able to receive and maintain all required certification(s).
Must complete all required company training.

Responsibilities

Ensure at all times operating principles are being adhered to:
Clean – Keep all areas clean and pristine.
Safe – Follow all safety policies and procedures.
Friendly – Get to know our guests and build genuine relationships with them.
Fun – Have fun! Be interactive with all internal and external guests while maintaining professional standards.
Use the “WE CARE” formula to deliver the best experience to our guests:
Welcome – We treat strangers like friends and friends like family.
Excited – We are enthusiastic and eager. We perform at a level that exceeds guest expectations.
Comfortable – We provide a safe, relaxing and inviting environment.
Appreciated – We recognize the full value of our guests.
Respected – We see and value the uniqueness in each guest and approach each guests needs with dignity and integrity.
Entertained – We strive to deliver a valuable, enjoyable and delightful experience.
Adhere to department service standards of being accommodating, accurate, and attentive
Interact effectively and courteously with all guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions.
Responsible for providing superior guest service including but not limited to seating and greeting the guest.
Routine manual labor including but not limited to clearing of tables, moving tables and chairs, dust mopping, sweeping, wet mopping, vacuuming and simple operation of basic equipment.
Takes and serves to-go orders as needed.
Completes all company-required training within designated time frames.
Performs other duties as assigned.
Completes all company-required training within designated time frames.