Breakfast Supervisor

Hersha Hospitality Management LP • Danbury, CT

3d

About The Position

Supervise breakfast operations including the preparation and serving of food and beverage items while interacting with guests in a friendly and courteous manner consistent with brand/hotel and sustainability standards. Potential Career Path Restaurant Shift Supervisor – Restaurant Manager – Food and Beverage Director Essential Functions Interview, select, train, schedule, coach and support associates, ensuring associates perform in accordance with standards and consistent with HHM core values. Engage guests to offer assistance and to check on satisfaction. Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. Recognize repeat guests and anticipate needs based upon breakfast preferences. Assist with setting up, cleaning and organizing breakfast service and pantry areas. Take and record temperature of food and food storage areas such as refrigerators and freezers. Ensure food is properly stored in designated containers and storage areas and meets food handling standards. Monitor and order supplies or food items and restock as necessary to maintain inventory. Work as a Guest Service Associate during staffing shortages or during peak periods, check in/out guests. Assist with luggage, assist special guests with requests and resolve guest complaints. Follow sustainability guidelines and practices related to HHM’s EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management.

Requirements

• High School diploma preferred
• Food Sanitation a plus, required within 90 days of employment
• Previous food and beverage/culinary experience required or equivalent training
• Supervisory experience preferred

Responsibilities

• Supervise breakfast operations including the preparation and serving of food and beverage items
• Interact with guests in a friendly and courteous manner consistent with brand/hotel and sustainability standards
• Interview, select, train, schedule, coach and support associates
• Engage guests to offer assistance and to check on satisfaction
• Communicate guest service scores to drive improvement and higher guest satisfaction
• Recognize repeat guests and anticipate needs based upon breakfast preferences
• Assist with setting up, cleaning and organizing breakfast service and pantry areas
• Take and record temperature of food and food storage areas
• Ensure food is properly stored in designated containers and storage areas and meets food handling standards
• Monitor and order supplies or food items and restock as necessary to maintain inventory
• Work as a Guest Service Associate during staffing shortages or during peak periods, check in/out guests
• Assist with luggage, assist special guests with requests and resolve guest complaints
• Follow sustainability guidelines and practices related to HHM’s EarthView program
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
• Perform other duties as requested by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees