Breakfast cook

Hy-Vee•Independence, MO

21h•Onsite

About The Position

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The Breakfast Cook provides prompt, efficient and friendly customer service. This role involves preparing various breakfast foods for the Hy-Vee Market Grille, encompassing all hot and cold foods, including available heat-and-eat varieties. The Breakfast Cook is responsible for prepping a variety of ingredients and assembling dishes according to restaurant recipes and specifications. Key aspects of the role include exhibiting caring, concern, and patience in all customer interactions, treating customers as the most important people in the store, smiling and greeting customers, and making an effort to learn and address customers by name. The cook also assists customers by escorting them to products, securing out-of-reach items, loading or unloading heavy items, noting and passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience. Answering the telephone promptly and providing friendly, helpful service, as well as working collaboratively with co-workers to ensure customer satisfaction and a pleasant work environment, are also crucial.

Requirements

Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do simple addition and subtraction; copying figures, counting and recording.
Ability to understand and follow verbal or demonstrated instructions, write identifying information, and request supplies orally or in writing.
High school or equivalent experience.
Six months or less of similar or related work experience.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
Makes an effort to learn customers' names and to address them by name whenever possible.
Assists customers by: escorting them to the products for which they're looking, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Prepares the cooking surfaces.
Prepares vegetables, sides, meats and breakfast foods.
Places food in hot cases, monitors amounts, and refills as necessary.
Prepares items for the upcoming shifts.
Ensures personal understanding of all aspects of the kitchen.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Knowledgeable of all menu items and able to take guest’ orders.
Provides direct customer service when necessary.
Orders product and supplies when necessary or notifies department head of needs.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.