About The Position

Shaner Hotels has an amazing opportunity to join our team at our Tierra Verde Residence Inn, located in the St. Petersburg area. This 90-room hotel features over 875 square feet of event spaces for corporate or social events. We offer Vista at the Top, our rooftop bar/restaurant that provides incredible panoramic waterfront views.

Requirements

  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

Nice To Haves

  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.
  • Food safety certification preferred.

Responsibilities

  • Welcome, greet and interact with guests in the breakfast and lobby area.
  • Responsible for the setup, service, maintenance, and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, courteously and efficiently in accordance with departmental quality standards and specifications.
  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Handle guest complaints ensuring guest satisfaction.
  • Maintains standards of quality and cleanliness throughout daily assignments.
  • Observes all house and safety rules, food handling procedures, and security procedures.
  • Assist with inventories as scheduled.
  • Follow maintenance program and cleaning schedule.
  • Other duties as assigned.
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