Breakfast Attendant

Resolute Road Hospitality•Sherwood, OR

About The Position

The Hampton Inn & Suites located in Sherwood, Oregon is looking to add to our hospitality family! We're in the heart of Oregon wine country and the Tualatin River National Wildlife Refuge is just two miles from our door. Come join a wonderful group of people, and a great brand of hotels to start your career! SUMMARY Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead. OVERVIEW Oversee all aspects of planning, service of hot and cold foods, and safe preparation. Operations includes asset protection, inventory control, guest resolution and a warm and approachable demeanor. Responsible for quality of service and day-to-day operations in accordance with company and brand standards. ESSENTIAL FUNCTIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Direct day-to-day activities, ensuring breakfast is prepared in accordance with food handling regulations, guidelines and brand standards Ensure food is prepped and ready for the beginning of breakfast and replenished throughout breakfast hour Maintain cleanliness during breakfast hours while being attentive to guests needs Greet all guests and ensure you are walking around the breakfast area engaging the guests; replenishing coffee and providing a memorable guest experience Maintain complete knowledge of and comply with department policies/service procedures/standards Forecast, implement, monitor, control and report on the various cost components (food costs, beverage costs, supplies, equipment, etc.) to maximize profitability while ensuring adequate supplies and staff are on hand to provide top quality customer service Maintain quality and service standards and have the tools and equipment needed to effectively carry out their job functions Maintain inventory of all food supply and assist with the completion of food orders as necessary Assist in necessary set-up, service and breakdown of banquet functions Inspect the kitchen, prep area, and dining space for cleanliness, working condition and proper furniture/equipment set-up Establish par levels for supplies and equipment; complete requisitions to replenish shortages or additional items needed for the anticipated business Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended Check storage areas for proper supplies, organization, and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies Adhere to all safety and brand standards Respond to guest requests and complaints timely, efficiently, appropriately and in a friendly manner Maintain professional image at all times through appearance and dress Follow Company policies and procedures and effectively communicate them to subordinates Operate hotel in accordance with all federal, state, and local laws including OSHA, EEOC, wage and hour, and health code laws Other duties as assigned by supervisor or management

Requirements

Possess knowledge of food and beverage in the restaurant or hotel operations
Speak, read, write, and comprehend the English language, proficiently. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members
Able to read and write to facilitate the communication process
Able to utilize quick thinking and apply quick resolution to guest issues in accordance to the brand standards
Vision for seating guests, expediting food, cleaning equipment, reading floor plans, charts and schedules
Lead and be a role model for all team members
Able to make decisions with only general policies and procedures available for guidance
Able to work in fast paced environment
Able to prioritize, organize, and manage multiple tasks
High school graduate or GED preferred.
ServSafe Training required. Any requirements unique to local and state regulations required. Brand standards and/or additional training required.
Breakfast Attendant may be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays.
Consistent attendance in accordance with the standards set forth by Resolute Road Hospitality must be maintained and is an essential element of the success in this role. If the Breakfast Attendant is unable to meet these requirements, he/she will be subject to disciplinary action based on management operating policies, up to and including termination of employment.

Responsibilities

Direct day-to-day activities, ensuring breakfast is prepared in accordance with food handling regulations, guidelines and brand standards
Ensure food is prepped and ready for the beginning of breakfast and replenished throughout breakfast hour
Maintain cleanliness during breakfast hours while being attentive to guests needs
Greet all guests and ensure you are walking around the breakfast area engaging the guests; replenishing coffee and providing a memorable guest experience
Maintain complete knowledge of and comply with department policies/service procedures/standards
Forecast, implement, monitor, control and report on the various cost components (food costs, beverage costs, supplies, equipment, etc.) to maximize profitability while ensuring adequate supplies and staff are on hand to provide top quality customer service
Maintain quality and service standards and have the tools and equipment needed to effectively carry out their job functions
Maintain inventory of all food supply and assist with the completion of food orders as necessary
Assist in necessary set-up, service and breakdown of banquet functions
Inspect the kitchen, prep area, and dining space for cleanliness, working condition and proper furniture/equipment set-up
Establish par levels for supplies and equipment; complete requisitions to replenish shortages or additional items needed for the anticipated business
Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended
Check storage areas for proper supplies, organization, and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies
Adhere to all safety and brand standards
Respond to guest requests and complaints timely, efficiently, appropriately and in a friendly manner
Maintain professional image at all times through appearance and dress
Follow Company policies and procedures and effectively communicate them to subordinates
Operate hotel in accordance with all federal, state, and local laws including OSHA, EEOC, wage and hour, and health code laws
Other duties as assigned by supervisor or management