Breakdown Coordinator

PS Logistics•Tuscaloosa, AL

3d•Onsite

About The Position

The Breakdown Coordinator will be receiving inbound phone calls while being the liaison to coordinate both scheduled and unscheduled maintenance related issues between our drivers, vendors, and organizational stakeholders. The breakdown coordinator must be able to deliver outstanding customer service to ensure that our drivers receive the best experience as they engage with our team to address their maintenance needs. This position is ideal for someone that has served as a service writer or has acted as a liaison between the customer and the mechanic. If you are looking for a career that gives you the opportunity to be GREAT at problem solving for our GREAT team, this is the perfect job for you!

Requirements

A successful Breakdown Coordinator must consistently demonstrate the company’s Mission and Values.
They must have good oral and written communication skills in order to effectively interact with customers, drivers and other team members in person and on the telephone.
They must be customer service-oriented as well as team-oriented and must have good organizational skills.
A successful Breakdown Coordinator must be able to effectively manage multiple tasks simultaneously.
Finally, they must be able to work a flexible schedule when needed to including weekends, evenings, and holidays.
High school diploma or equivalent required.
Proficient with Microsoft Office suite.
Good written and oral communication skills.
Good interpersonal skills.
Good judgment and problem-solving skills.

Nice To Haves

Bachelor’s degree in related field or equivalent experience (Preferred)
Previous call center, service writer, or mechanical experience (Preferred)
Experience in the transportation industry (Preferred)
OEM maintenance certifications

Responsibilities

Working in a fast pace environment that offers daytime and occasional after-hours support to help drivers with breakdown situations
Execute vendor management program, negotiate pricing for tires, parts and services when needed.
Create repair orders within Dossier
Work closely with other members of the maintenance department in strategic planning, organizing, and executing plans.
Communicate breakdowns, accidents, and incidents promptly to fellow coordinators, Operations, Safety, and Risk Management personnel
Receive and address incoming calls via pre-defined call queues.
Interact with digital communications from in cab devices.
Review and address email messages and take appropriate actions.
Access OEM websites to review action codes from units and take appropriate steps to resolve.
Maintain constant and concise communication with appropriate groups, including vendors, drivers and including various operational stakeholders, regarding status of repair decisions and related issues.
Ensure all DOT/FMCSA Regulations are followed to align with company standards.
Must be able to obtain and review repair estimates while scrutinizing the repair process to include the costs and authorize approved repairs.
Perform other duties as assigned.