Brand & Service Design Senior Manager

Abbott

2d • Remote

About The Position

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. Join us at Abbott Diabetes Care (ADC) in our mission to help individuals with diabetes lead active, fulfilling lives. We’re focused on helping people manage their health more effectively and comfortably, with life-changing products that provide accurate data to drive better-informed decisions. As the Brand & Service Design Senior Manager, you will shape how our brand is experienced across every touchpoint, from digital platforms to service interactions. You’ll evolve our visual and verbal identity, build scalable design systems, and lead a team of designers to deliver cohesive, human-centered brand and service experiences. This is a strategic and hands-on leadership role, ideal for someone who thrives at the intersection of brand, product, and service design in a mission-driven environment. This role is remote, with regular travel to Alameda, CA for team collaboration, workshops, and leadership alignment.

Requirements

• Bachelor’s or Master’s degree in Graphic Design, Visual Communication, or a related field.
• Minimum of 10 years of relevant work experience, with at least 5 years in a brand design leadership role.

Nice To Haves

• Portfolio demonstrating strong visual thinking, bold creative ideas brought to life across formats and channels, and business impact
• Experience leading designers and developing creative talent
• Fluency in tools like Figma, Adobe Creative Suite
• Refined aesthetic sensibility paired with a bold, distinctive creative perspective
• Strong communication and storytelling skills to influence across levels and disciplines
• Experience with software design for brand, service, and product experience
• Ability to synthesize insights from patients, providers, and internal teams to inform design decisions
• Business acumen and strategic thinking to align design with organizational goals and market dynamics
• Demonstrated experience shaping ways of working with in-house cross functional teams, fostering strong collaboration and alignment
• Experience in the healthcare and health technology space is a strong plus

Responsibilities

• Lead high-impact projects from concept to execution, ensuring design excellence across brand and service experiences.
• Manage and grow a multidisciplinary team of brand, service, and content designers, fostering a culture of creativity, collaboration, and continuous learning.
• Evolve our brand system to be more expressive, flexible, and scalable, while keeping it cohesive across all channel
• Collaborate with designers, cross-functional partners, and vendors to provide design direction and ensure brand alignment and cohesion.
• Build smart systems, including guidelines, libraries, and workflows that enable scalable, high-quality brand execution
• Partner with marketing, product, and customer service to create experiences that aligns with our strategy and connect with people.
• Continuously raise the bar for execution, sweat the details, and innovate brand expression as marketing and customer service evolve.

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees