Branch Support Teller
About The Position
The Branch Support Teller is responsible for training new tellers to ensure consistent branch coverage, compliance, and operational excellence across all supported locations. Providing operational, sales, staffing and performance support to assigned branches to ensure service continuity, compliance, and member experience during staffing shortages. Demonstrate enthusiastic support of Credit Union of Texas’s vision, core values, employee creed and long-term objectives. A key component of this is to “deliver and unexpected experience” by consistently providing outstanding service to internal and external members with every interaction. Process share account and checking account deposits and withdrawals, loan/lease payments, and credit card payments. Negotiate check cashing transactions, process negotiable instruments (cashier’s checks, money orders), and process credit card cash advances. Identify member financial needs and recommend an appropriate/progressive credit union product/service solution. Test new products and services. Deliver ongoing training and skill reinforcement for existing staff. Adapt to multiple branch environments. Exercise due diligence by placing appropriate holds on checks deposited in accordance with Regulation CC and CUTX Funds Availability Policy. Performs job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards and our work procedures. This includes compliance with Bank Secrecy Act/Anti-Money Laundering, Office of Foreign Assets Control and USA Patriot Act as they apply to the duties of the position. Protect member information and other sensitive information by maintaining confidentiality while adhering to the credit union’s privacy policy. Accept responsibility for store security by securing keys, combinations, documents, records, and negotiable items. Comply with robbery and hold-up procedures. Other duties necessary to achieve the goals of the credit union: Travel between CUTX Branches.
Requirements
- Must be 18 years of age or older with a high school diploma or equivalent
- Minimum 6 months or more related operational experience in financial institution environment or equivalent preferred
Responsibilities
- Training new tellers
- Providing operational, sales, staffing and performance support to assigned branches
- Process share account and checking account deposits and withdrawals, loan/lease payments, and credit card payments
- Negotiate check cashing transactions, process negotiable instruments (cashier’s checks, money orders), and process credit card cash advances
- Identify member financial needs and recommend an appropriate/progressive credit union product/service solution
- Test new products and services
- Deliver ongoing training and skill reinforcement for existing staff
- Adapt to multiple branch environments
- Exercise due diligence by placing appropriate holds on checks deposited in accordance with Regulation CC and CUTX Funds Availability Policy
- Performs job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards and our work procedures. This includes compliance with Bank Secrecy Act/Anti-Money Laundering, Office of Foreign Assets Control and USA Patriot Act as they apply to the duties of the position
- Protect member information and other sensitive information by maintaining confidentiality while adhering to the credit union’s privacy policy
- Accept responsibility for store security by securing keys, combinations, documents, records, and negotiable items
- Comply with robbery and hold-up procedures
- Travel between CUTX Branches
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
