Branch Support Specialist – Retail Mortgage Lending

Lower•Columbus, OH

1d•Hybrid

About The Position

Lower is a top 25 tech-driven retail mortgage lender dedicated to helping more people achieve homeownership and build wealth through real estate. We combine innovative technology with a personalized, local lending approach, giving our branches and loan originators the tools, speed, and support to deliver an exceptional experience for borrowers and referral partners. Our focus is on simplifying the mortgage process, driving growth for our branches, and setting the standard for service in the retail mortgage industry. The Branch Support Specialist will serve as the front-line resource for Lower’s retail mortgage branches and originators, providing daily sales and operational support. This role requires an individual with strong mortgage knowledge, excellent communication skills, and a solutions-oriented mindset to help branches maximize efficiency and production.

Requirements

Minimum 2 years mortgage banking experience required.
Preferably 2 years of origination experience with demonstrated knowledge of loan products and sales cycles.
Strong familiarity with Encompass Loan Origination Software (minimum 1 year experience preferred).
Excellent written and verbal communication skills; ability to explain processes and resolve issues effectively.
Proven ability to support multiple stakeholders in a fast-paced, sales-driven environment.
Strong organizational skills with attention to detail and follow-through.
Team-oriented, positive attitude with a passion for helping others succeed.

Nice To Haves

Experience working directly with mortgage originators and branch managers.
Familiarity with sales reporting tools and pipeline management.

Responsibilities

Act as the primary support contact for branch managers and originators regarding daily sales needs.
Monitor branch onboarding, ensuring new hires have a smooth transition into the Lower platform.
Facilitate communication between branches and corporate teams (operations, compliance, marketing, recruiting, etc.).
Troubleshoot issues and escalate as needed to ensure timely resolutions for branch and originator needs.
Support sales growth initiatives by ensuring originators have access to resources, marketing tools, and updated product knowledge.
Provide input to leadership on branch challenges, opportunities, and best practices.
Maintain compliance awareness and reinforce company policies, ensuring consistent adherence across branches.