Branch Support Coordinator

Ambius•Miami, FL

About The Position

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." At Ambius, interior plantscaping means more than just plants. We strive to be the premier creator of healthy, productive and sustainable environments for our businesses, which enriches the work experience and delivers a productive environment enabling people to thrive. Our business is based on scientific research that demonstrates the positive benefits plants have on indoor air quality, and ultimately our health and wellbeing. Our Ambius team are the people responsible for the vibrant plant decor in hotel lobbies, the clusters of plant designs in shopping centres, the green walls you see in corporate offices and many restaurants. In summary we are responsible for providing any sized organisation with interior plantscaping which engages clients and their staff through the health benefits of plants indoors.

Requirements

3-5 years business administrative experience preferred
Skill with Google Suite
Excellent listening and communication skills
Excellent customer service skills
Skill in written and verbal communications
Skill in organisation and time management - ability to work on multiple tasks, and take direction from multiple departments at one time
Skill in providing timely and clear and concise feedback
Attention to detail and analytical skills
Customer focus and growth mindset.
Outstanding problem-solving abilities
The ability to handle stress and stress related situations.
The ability to work independently, taking the initiative.
High school diploma or GED required
3-5 years experience in a similar administrative role preferred

Nice To Haves

Preferred Experience supervising others preferred

Responsibilities

Assists with achieving Customer Retention Targets
Assists with achieving NPS/ CVC Results
Assists with achieving APBITA Targets
Assists with achieving Revenue Targets
Assists with achieving AR/ DSO Targets
General Admin Tasks
Responsible for the day to day branch administrative duties such as customer experience, billing and invoicing, maintaining system records, scheduling, sales entry, etc.
Responsible for Accounts Payable processes including creating POs and coding/ processing bills.
Responsible for Accounts Receivable processes including partnering with collection team, credit requests, refunds, and price changes, and pulling invoices as appropriate
Customer contract management (database, price increases, new agreements)
Responsible for Office Supply Inventory
Responsible for WDS Support (sales entry, routing, client contact info & client inventory updates)
Successfully supports branches in other assigned functions as delegated.
Maintaining adequate inventories of all supplies alongside the Warehouse manager (if applicable).
Maintains Branch Holiday Pipeline
WDS Support (Sales Delivery Tickets, Replacement Tickets/ Blooming Tickets; Master Blooming Schedules.)
Assist with Commission SOP
Manage/ Assist with MUR Reporting
Physical Inventory Processes (WDS)

Benefits

Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility