Branch Supervisor
About The Position
Our Mission: To deliver great rates that save our members money, provide easy access that saves them time, and offer remarkable service that preserves their peace of mind. Our Vision: To be the lifelong trusted partner of more and more members as they pursue their dreams. Our Purpose in Member Services: Every interaction should build stronger relationships, instill trust, empower financial decisions, and solve problems. Who We’re Looking For To help us fulfill our mission and purpose, we’re seeking a Branch Supervisor who is: A Strong Leader - You’ll coach, mentor, and support team development. A Protector of Privacy - You treat member information with the utmost confidentiality. A Process Improver - You identify inefficiencies and help implement smart solutions. A Skilled Communicator - You understand member needs and deliver exceptional service. A Knowledge Champion - You educate members on our products and services to help them thrive.
Requirements
- Minimum 5 years of banking experience .
- At least 3 years of supervisory experience .
- Background in customer service, sales , or a related field.
- Strong time management and prioritization skills.
- A positive, professional demeanor and excellent communication skills.
Nice To Haves
- Credit union experience is preferred.
- Experience with IRAs (Individual Retirement Accounts) is a plus.
Responsibilities
- Greet and assist members, providing outstanding service and accurate banking information.
- Maintain strict confidentiality of all member transactions.
- Identify member needs and proactively offer relevant products and services.
- Open and close the branch as needed.
- Serve as second-in-command to the Branch Manager, ensuring daily operations run smoothly.
- Support and coach team members to enhance the member experience.
- Research and resolve account issues in collaboration with the Branch Manager.
- Observe transactions and provide constructive feedback using coaching tools.
- Perform additional duties as assigned.
Benefits
- Competitive base salary with performance-based incentives.
- Comprehensive benefits package including:
- Medical, dental, and vision insurance
- Life and disability insurance
- 401(k) with match and a pension plan
- Paid vacation, sick, and personal time
- Student loan paydown program
- Ongoing training and a culture that supports learning and growth.
- A collaborative environment where your ideas are valued and your contributions matter.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
