Branch Supervisor

Torrington Savings Bank•Burlington, CT

About The Position

Overview: Process complete range of Branch Operation functions while providing superior Customer Service. The incumbent to this position may also be charged with decision making and managing the branch in the event of a temporary absence of the Management staff. Branch Supervisor may be asked to assist with coaching junior employees in operational, compliance and sales functions. Primary Accountabilities / Responsibilities: Accurately process various transactions, including but not limited to: Deposits, withdrawals, transfers, loan payments, issue money orders and Treasurer’s Checks, redeem US Savings Bonds Answer complex customer queries Handle cash and run/balance a cashbox Use, balance and maintain TCR ( Cash Recycler) Contribute to Branch goal achievement through sales, referrals, and retention of account relationships and excellent customer service Identify customer needs and effectively sell and cross-sell products and services through communicating ideas, suggestions and solutions Ability to open all deposit accounts Ability to take Residential and Consumer Loan applications (NMLS Certification required) Obtain Notary Public Comply with all regulatory requirements, including accurate completion of CTR’s Effectively work in a team environment with emphasis on contributing to the successful execution of a Branch Business plan Refer customers to Bank employees who specialize in the type of problem or query they present (Mortgage Loan Originator, Commercial Loan Officer, etc.) Comply with established policies, procedures and work ethics Ability to balance Vault, ATM, and Branch May be assigned as the Branch Operations designee Responsible for supervising staff and daily Branch Operations Assist with coaching and mentoring of staff members to attain their highest potential in Customer Service and Operational skills. Perform other duties as assigned

Requirements

2-3 years of Retail Banking experience and knowledge of branch operations
Some supervisory experience preferred
Effective listener and communicator
Ability to problem-solve and make sound decisions, following bank guidelines
Ability to handle money and recall details of transaction services
Ability to precisely follow policies and procedures and seek out assistance as needed
Customer Focus
Results Oriented
Adaptability
Collaboration
Communication
Composure
Innovation
Self-Development
Busy office environment, with moderate noise: computers, printers, phones, and light traffic.
Must be able to focus and not be easily distracted. Must be able to sit for at least 70% of the workday. Movement is required between workstations, offices, vaults, lobby, etc. Must be able to see computer screen and read documents. Ability to multitask. Able to lift 10 lbs. Ability to travel to other Bank offices and branches, offsite meetings, company related functions, etc. with short notices.
General office equipment: Computer, Telephone, Mobile devices, Scanner
Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position.
Responsible for actively protecting the confidentiality of customer information and computer systems used in the bank by: Remaining alert to and reporting malicious or suspected malicious email. Participating in training opportunities to ensure continued protection of customer data. Provide feedback where possible to help improve the Bank’s security culture.
Responsible for maintaining confidentiality of all sensitive information.

Nice To Haves

Some supervisory experience preferred

Responsibilities

Process complete range of Branch Operation functions while providing superior Customer Service.
Charged with decision making and managing the branch in the event of a temporary absence of the Management staff.
Assist with coaching junior employees in operational, compliance and sales functions.
Accurately process various transactions, including but not limited to: Deposits, withdrawals, transfers, loan payments, issue money orders and Treasurer’s Checks, redeem US Savings Bonds
Answer complex customer queries
Handle cash and run/balance a cashbox
Use, balance and maintain TCR ( Cash Recycler)
Contribute to Branch goal achievement through sales, referrals, and retention of account relationships and excellent customer service
Identify customer needs and effectively sell and cross-sell products and services through communicating ideas, suggestions and solutions
Ability to open all deposit accounts
Ability to take Residential and Consumer Loan applications (NMLS Certification required)
Obtain Notary Public
Comply with all regulatory requirements, including accurate completion of CTR’s
Effectively work in a team environment with emphasis on contributing to the successful execution of a Branch Business plan
Refer customers to Bank employees who specialize in the type of problem or query they present (Mortgage Loan Originator, Commercial Loan Officer, etc.)
Comply with established policies, procedures and work ethics
Ability to balance Vault, ATM, and Branch
May be assigned as the Branch Operations designee
Responsible for supervising staff and daily Branch Operations
Assist with coaching and mentoring of staff members to attain their highest potential in Customer Service and Operational skills.
Perform other duties as assigned