Lawrence Branch - Branch Supervisor

Metro Credit Union•Lawrence, MA

14d•$24 - $32

About The Position

Metro Credit Union is seeking a motivated and experienced Sales and Service Supervisor to help lead our Lawrence, MA branch. In this role, you'll work closely with the Branch Manager and Assistant Branch Manager to oversee daily operations, support team development, and ensure exceptional service for our members. This is a great opportunity for someone who thrives in a fast-paced environment and is passionate about helping others achieve financial success. If you're ready to take on a leadership role and grow your career with Metro Credit Union, we encourage you to apply. Please note this position requires fluency in both English and Spanish

Requirements

High school diploma or equivalent preferred.
Minimum of 3 years of banking experience strongly preferred.
Prior supervisory experience strongly preferred.
Proficient with computers, web browsers, and office software.
Strong customer service and communication skills.
Ability to work independently and handle pressure.
Detail-oriented with a focus on accuracy.
Skilled in conflict resolution and de-escalation.
Comfortable working with individuals from diverse backgrounds.

Responsibilities

Manage branch operations including opening and closing procedures.
Provide approvals and system overrides for transactions exceeding employee limits.
Train and coach new team members on products, services, and procedures.
Support implementation and testing of new standard operating procedures and equipment.
Handle a wide range of member transactions such as deposits, withdrawals, loan payments, and cash advances.
Maintain accuracy in balancing individual work, vault cash, recyclers, and ATMs.
Open consumer deposit accounts and conduct loan interviews based on member needs.
Ensure all account and loan documentation is complete and compliant.
Resolve member inquiries and service issues with professionalism and care.
Promote Metro’s products and services through effective cross-selling and referrals.
Lead the team in the absence of branch leadership.
Participate in the Universal Service program, supporting other departments and achieving program goals.
Oversee Sales & Service Representatives when the Branch Manager and Assistant Branch Manager are unavailable.

Benefits

Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays
Sales Incentives; annual retention bonus vesting program
Three weeks paid vacation; 11 paid holidays
401(k) with matching plan & safe harbor plan – allowing every employee to save for retirement. Metro contributes 3% regardless of employee’s contribution
Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Health Savings Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D); access to no-interest loans; $150/Quarter reimbursements for wellness and lifestyle expenses
Discounts on Pet Insurance
Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals
Growing, dynamic environment - no day is ever the same and join an exceptional team of co-workers
Exceptional training program (classroom, on-the-job, and mentoring)
Stable and growing organization