Branch Supervisor

First Federal Bank of Louisiana•Lake Charles, LA

1d•Onsite

About The Position

First Federal Bank of Louisiana is currently seeking a Branch Supervisor at our McNeese Office, located in Lake Charles, LA. About Us First Federal Bank of Louisiana is a full-service, locally owned, community bank that has helped build the communities we serve for 70 years. With 16 branches serving 11 communities in Louisiana, we are proud to offer our customers a wide variety of products and services to meet all of their financial needs. We offer Personal and Business Checking Accounts, Savings and CDs, multiple Retirement options, Home Equity Lines of Credit, as well as Mortgages and Consumer Loans. Our established Investment and Insurance divisions also offer a full line of products. Over the years, First Federal Bank has established a reputation for fast, professional service. We believe our customers expect and deserve nothing less. Position Summary Supervises, directs, and coordinates activities of personnel in branch locations. Works directly with Branch Manager to establish and attain internal performance objectives for the branch office business volume, deposits, loan portfolio and quality of audit reports. Establishes and maintains customer satisfaction as the singular priority in all activities.

Requirements

High school diploma or general education degree (GED)
Minimum of three (3) years’ experience in financial institution operating policies and procedures, banking regulations (state and federal), employee development, and public relations
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Must have extensive knowledge of lending services, cross-selling and related areas
An excellent understanding of financial products and services

Responsibilities

Assists Branch Manager, serves as Branch Manager in their absence
Works directly with Human Resources regarding all branch personnel, staffing needs and completes appropriate forms and documentation
Prepares employee work schedules and assigns duties of branch personnel to ensure efficient operation of the branch office; schedules employee training to increase job knowledge and ensure compliance to standard procedures and practices; coaches and develops staff to maximize their potential
Submits and monitors network system rights and application access forms for branch staff
Administers branch functions, ensuring compliance with the organization’s policies, government regulations and internal audit compliance by monitoring and maintaining policies and procedures
Researches teller outages and makes every effort in recovery; balances the teller GL account for assigned branch on time each month
Responsible for maintaining office building, grounds, equipment and fixtures; contacts appropriate department manager for service or maintenance, as needed
Maintains contact with local real estate brokers, builders, outside vendors and sales agents
Prepares reports and performs tests and audits for management and/or various departments as required
Conducts weekly staff meetings and quarterly security meetings
Maintains knowledge of all bank products and services; communicates product features and benefits to customers and branch personnel
Cross-sells and refers bank products and services, including insurance and investment services, and increases customer relationships
Handles inquiries from customers and office personnel; resolves complaints
Demonstrates exceptional customer service; assists customers daily
Promotes and enhances the corporate culture and fosters the development and implementation of the organizational vision
Performs Universal Banker 1 and 2 duties, including but not limited to new account functions, maintenance, teller duties, check orders, ATM and debit card orders, stop payments, and wire transfers, on a daily basis and according to applicable policy and procedures
Supervises cash vault operations, procedures, and maintains limit
Complies with specific job related BSA policies and procedures, including but not limited to: obtains proper identification; completes CIP requirements; completes and submits Customer Transaction Reports (CTR), Suspicious Activity Reports (SAR), Monetary Cash Sale Forms on time and in accordance with BSA policy; recognizes “red flags”; reports suspicious or unusual requests to the BSA and Security Officers; performs OFAC scans in accordance with BSA policy
Compliance training is assigned to all Bank personnel based on their position with the Bank. Employees are required to complete all assigned training timely and in accordance with Bank policy.
Contributes to team effort by accomplishing related duties, as assigned