Branch Supervisor I

Credit Union of Colorado • Fort Collins, CO

20d • $68,000 - $83,300

About The Position

This role is responsible for assisting with the direction and administration of branch operations, ensuring compliance with established policies and procedures while overseeing the delivery of exceptional member service. This role supervises a full range of services to both current and prospective members, ensuring prompt, professional, and personalized service, along with effective collaboration across departments. The Branch Supervisor acts as Branch Manager when needed, and provides training, direction, and supervision to branch staff to ensure efficient, consistent, and high-quality service. Additionally, this role performs various branch-related functions as required.

Requirements

• Bachelor’s degree or four years related experience and/or training; or equivalent combination of education and experience.
• Ability to establish and maintain effective working relationships with other administrative officials and the public.
• Ability to apply interpersonal skills that develop member confidence, respect and trust in Credit Union of Colorado and develop cooperative relationships with all levels of people throughout the organization.
• Ability to operate related computer applications and business equipment.
• Ability to exercise good judgment and discretion in applying and interpreting credit union policies and procedures.
• Ability to turn ideas into action and quantifiable results.
• Ability to communicate and connect effectively
• Ability to inspire trust and confidence from their teams, peers, and organization
• Required to comply with NCUA requirements and register as a Mortgage Loan Originator and keep a current registration in compliance with the SAFE Act.
• Adhere to all Federal and State laws and regulations applicable to the credit union, including the Bank Secrecy Act and OFAC.
• Responsible for compliance with the Fair and Accurate Credit Transaction Act (FACTA), the Bank Secrecy Act (BSA) and the Anti Money Laundering Act, including monitoring for such illegal activity as it applies to this position.
• Actively serve as a Notary Public and Medallion/Signature Guarantee for the branch.

Nice To Haves

• Demonstrated effective leadership skills to select, motivate, develop and supervise assigned personnel.
• Understanding of all branch operations and functions.
• Understanding of credit union services and products.
• Understanding of Credit Union philosophy.
• Understanding of Credit Union’s field of membership.
• Knowledge of legal and regulatory requirements.
• Knowledge of basic accounting.
• Relevant industry experience a plus
• Strong organizational, project management, and analytical skills.

Responsibilities

• Member Service & Problem Resolution
• Team Leadership & Development
• Operations & Compliance

Benefits

• We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package.
• See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees