Branch Supervisor Floater

Pelican State Credit Union • Slidell, LA

1d • Onsite

About The Position

The Branch Supervisor Floater will be responsible for supporting the floating team daily while providing supervision, guidance and support as needed, including facilitating operations at branches without on-site management. The Branch Supervisor Floater also manages the floater schedule to optimize cost efficiency for the Credit Union while ensuring the operations needs of all branches are met. This position will float between branch locations to perform a variety of duties as needed, supporting branch operations, staff coverage, and member service. Our Branch Supervisor Floater must embody Pelican’s Core Values and provide excellent service in all that they do. Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 78,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Requirements

• 3 years of financial institution experience to include a combination of teller and/or contact center duties with 1 year of lending or loan processing experience.
• Must have a strong background in sales.
• Must be eligible to be licensed to sell all necessary insurance products.
• A high school education or GED.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving, attention to detail, and member service skills.
• Thorough knowledge of established branch procedures, policies, and practices.

Responsibilities

• Partner with the Branch Manager Floater to set staff expectations, track performance, and ensure team collaboration and accountability in a manner that meets or exceeds all sales and production.
• Float between multiple branch locations as assigned, providing staffing coverage and operational support based on business needs.
• Assist with scheduling adequate staff to ensure efficient branch operations for all branches.
• Provide guidance, support, and leadership to floaters and branch employees, maintaining a highly motivated, well-trained staff, while maintaining effective employee relations.
• Performs duties of all branch employees as necessary to support branch operations, including member experience transactions, taking loan applications, booking loans, and opening accounts.
• Perform other job-related duties as assigned.

Benefits

• Medical, Dental, and Vision Insurance with generous employer premium contributions
• Health Savings Account contributions for eligible employees
• Employer-Paid Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays each year, which includes a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees