Concord Branch Specialist

GRANITE STATE CREDIT UNION•Concord, NH

1d•Onsite

About The Position

Granite State Credit Union (GSCU) is seeking a full-time Branch Specialist, also referred to as a Member Service Representative, for their Concord, NH branch. GSCU encourages employees to 'dream big' and 'think outside of the box' to deliver outstanding service to its members, while also fostering a workplace environment where employees can thrive, have fun, and make a difference. The ideal candidate will be able to deliver 'awesome' service to members. The position offers a starting pay of $20.00 per hour, with the final rate depending on banking experience.

Requirements

Dependability
Flexibility
The ability to work independently to seek sales opportunities
Excellent attention to detail and follow through
Excellent interpersonal, telephone, and writing skills
Friendly, positive attitude
Strong organizational skills and overall efficiency
Ability to multitask in a fast paced, team environment, and to balance sales growth with operational expectations
Proficiency in Microsoft Office Products such as Word & Excel

Responsibilities

All aspects of Teller processing including deposits, withdrawals, member loan payments, and any other transactions.
All aspects of Member Service including effectively cross selling all GSCU products and services to existing and potential members by identifying and acting upon sales opportunities.
Identifying member needs and offering solutions that deepen the financial relationship with Granite State Credit Union.
Assisting the team in reaching branch goals and increasing business in the branch. This includes participation in team challenges and competitions.
Accepting consumer and real estate loan applications, preparing loan documents, and handling member loan closings.
Researching and resolving member account questions and issues.
Assisting in after hour call nights, community events, and networking.
Provide coverage to other branches and departments.
Other duties as assigned.