Branch Specialist (Bi-lingual English/Spanish required)

CCU • Waukegan, IL

17h • $17 - $25 • Onsite

About The Position

We’re Consumers Credit Union (CCU), a Great Place To Work certified company that values what you bring to the table. Our North Waukegan branch is looking for a full-time Branch Specialist! This member-facing position provides strong opportunities for growth and hands-on experience in branch operations! As a Branch Specialist , you’ll enjoy a varied, hands-on role that combines being a Concierge, Teller, and Personal Banker. You’ll greet members with a smile, handle financial transactions, open accounts, and help members discover the products and services that best fit their needs. This is a fantastic early-career opportunity for anyone interested in banking or financial services, enjoys working with people, wants hands-on exposure to branch operations, and is eager to build a long-term career. Day-to-day responsibilities: Greeting members as they enter the branch or use the drive up lanes Educating and assisting members with self-service transactions through the use of Interactive Teller Machines (ITMs) and related functionality. Performing teller transactions and resolving member service needs, including account maintenance and other operational duties as assigned by the Branch Manager and/or Assistant Branch Manager Opening new consumer accounts efficiently and accurately Identifying opportunities to refer members to additional products and services including consumer loan and mortgage products, as well as wealth advisors Recommending process improvements to enhance member service delivery and overall branch efficiency Ensuring adherence to all policies, procedures, compliance, audits, quality control and balancing standards

Requirements

• High School diploma or equivalent
• 1+ year of similar work experience (retail, customer service, guest relations, sales, and cash handling).
• Bilingual in Spanish required
• Comfortable promoting products and services, educating members, and engaging in sales-oriented conversations
• Computer proficient in Data Processing Platforms, Email, Internet/Intranet, Instant Messaging, and Microsoft Office
• Excellent interpersonal and communication skills
• Ability to multitask, thrive in a fast-paced environment, and maintain strong organizational skills
• Propensity to be helpful, positive, act with integrity, and to embrace inclusion & diversity
• Availability to work 40 hours/week and be scheduled between the following hours: Monday – Thursday: 8:30AM – 5:30PM, Friday: 8:30AM – 6:30PM, Regular Saturdays: 8:30AM – 1:30PM

Nice To Haves

• Financial institution, Teller, Personal Banker experience is preferred

Responsibilities

• Greeting members as they enter the branch or use the drive up lanes
• Educating and assisting members with self-service transactions through the use of Interactive Teller Machines (ITMs) and related functionality.
• Performing teller transactions and resolving member service needs, including account maintenance and other operational duties as assigned by the Branch Manager and/or Assistant Branch Manager
• Opening new consumer accounts efficiently and accurately
• Identifying opportunities to refer members to additional products and services including consumer loan and mortgage products, as well as wealth advisors
• Recommending process improvements to enhance member service delivery and overall branch efficiency
• Ensuring adherence to all policies, procedures, compliance, audits, quality control and balancing standards

Benefits

• Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire.
• You will be eligible to participate in the 401(k) savings plan at any time.
• You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED