Branch Specialist (Bi-lingual English/Spanish required)

CCU • Gurnee, IL

20h • $17 - $25 • Onsite

About The Position

We’re Consumers Credit Union (CCU), a Great Place To Work certified company that values what you bring to the table. Our Gurnee branch is looking for a full-time Branch Specialist! This member-facing position provides strong opportunities for growth and hands-on experience in branch operations! As a Branch Specialist , you’ll enjoy a varied, hands-on role that combines being a Concierge, Teller, and Personal Banker. You’ll greet members with a smile, handle financial transactions, open accounts, and help members discover the products and services that best fit their needs. This is a fantastic early-career opportunity for anyone interested in banking or financial services, enjoys working with people, wants hands-on exposure to branch operations, and is eager to build a long-term career. Day-to-day responsibilities:

Requirements

• High School diploma or equivalent
• 1+ year of similar work experience (retail, customer service, guest relations, sales, and cash handling).
• Bilingual in Spanish required
• Comfortable promoting products and services, educating members, and engaging in sales-oriented conversations
• Computer proficient in Data Processing Platforms, Email, Internet/Intranet, Instant Messaging, and Microsoft Office
• Excellent interpersonal and communication skills
• Ability to multitask, thrive in a fast-paced environment, and maintain strong organizational skills
• Propensity to be helpful, positive, act with integrity, and to embrace inclusion & diversity
• Availability to work 40 hours/week and be scheduled between the following hours: Monday – Thursday: 8:30AM – 5:30PM, Friday: 8:30AM – 6:30PM, Regular Saturdays: 8:30AM – 1:30PM

Nice To Haves

• Financial institution, Teller, Personal Banker experience is preferred

Responsibilities

• Greeting members as they enter the branch or use the drive up lanes
• Educating and assisting members with self-service transactions through the use of Interactive Teller Machines (ITMs) and related functionality.
• Performing teller transactions and resolving member service needs, including account maintenance and other operational duties as assigned by the Branch Manager and/or Assistant Branch Manager
• Opening new consumer accounts efficiently and accurately
• Identifying opportunities to refer members to additional products and services including consumer loan and mortgage products, as well as wealth advisors
• Recommending process improvements to enhance member service delivery and overall branch efficiency
• Ensuring adherence to all policies, procedures, compliance, audits, quality control and balancing standards

Benefits

• The salary range for this role is $16.67 - $25.01 per hour.
• This role is eligible for an annual bonus opportunity.
• A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs.
• It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.
• Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire.
• You will be eligible to participate in the 401(k) savings plan at any time.
• You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.
• For more information about benefit offerings, please visit our careers page: https://www.myconsumers.org/about/what-we-do/careers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED