Branch Shop Manager

Wagner EquipmentHobbs, NM
$69,193 - $94,822

About The Position

The Branch Shop Manager is responsible for the safe, efficient, and profitable operation of the shop and is responsible for conducting business in a manner that compliments Wagner’s Core Values, Statement of Purpose, and safety policies.

Requirements

  • High School Diploma or GED
  • 8+ years in a responsible position within the heavy equipment service industry
  • 3+ years administrative/clerical
  • 5+ years customer service experience
  • 1+ years sales experience
  • 3+ years supervisory/management experience
  • Standing, walking, talking, sitting, use of hands & hearing
  • Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
  • Safety & Product Knowledge
  • Ability to ascend/descend ladders, stairs, etc.
  • Medium work that includes lifting and/or moving objects up to 32 pounds or more
  • Basic knowledge of Microsoft PowerPoint
  • Intermediate knowledge of Microsoft Word, Outlook, and Excel
  • Intermediate knowledge of DMS and ET/SIS/SIS Web/STW

Nice To Haves

  • Some college or trade school preferred

Responsibilities

  • Supervises the day-to-day operations of the shop, including job assignments for Technicians
  • Consults with manager to reach agreement on annual objectives, and carries out programs to meet these objectives
  • Develops and manages annual shop budget
  • Provides adequate reports as needed for Sales, Engineering, and other areas of the company
  • Initiates and closes all shop work orders as necessary and ensures maintenance of all relevant files and data
  • Monitors and ensures Work In Progress (WIP) is being completed within specified time frames
  • Insures that customers are informed of the progress of the WIP, receive and approve updated quotes, and that the invoice is an accurate reflection of the final quote
  • Works closely with Manager in the development and implementation of policies pertaining to the production operation
  • Plans short and long-term requirements on equipment and facilities, and makes recommendations to Manager
  • Maintains positive control on all house and service accounts
  • Audits and follows correct procedures for expense accounts
  • Audits and follows correct procedures for the procurement of tools and supplies
  • Ensures shop is maintained in a clean and safe manner
  • Handles and executes warranty in the best interest of the company
  • Provides and maintains safety equipment
  • Oversees implementation of safety programs and safety training
  • Sets standards for and enforces contamination control efforts
  • Where applicable, establishes and maintains close relationships with Sales and Engineering personnel of Wagner Power Systems on projects
  • Maintains quality control over all projects
  • Participates in emergency / on call rotation with other managers
  • Works closely with internal customers to ensure projects are completed in a timely and cost effective manner
  • Maintains knowledge and understanding of products
  • Designs installation of, and purchases, equipment for accessories on some projects
  • Where applicable, inspects and verifies functionality and serviceability for all projects and works with Engineering if changes are required
  • Other duties as assigned by manager
  • Hires, trains, and directs a working staff sufficient to efficiently perform the highest amount of service work
  • Provides on-going performance feedback, and conducts timely special and annual performance reviews, making recommendations for status or salary adjustments
  • Ensures service personnel coverage on weekends, holidays, and for emergency service work
  • Works with Wagner Training Institute to assess and meet training needs for employees

Benefits

  • Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
  • Medical, dental, and vision insurance
  • Life and AD&D Insurance
  • Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
  • Tuition Reimbursement
  • Employee Assistance Program (EAP)
  • CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
  • Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
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