Branch Service Manager - Utility | Truck | Crane

Ring Power•Riverview, FL

1d•Onsite

About The Position

The Branch Service Manager ensures that all team members perform work safely, adhering to company policies and regulations, and enforces proper personal protective equipment. This role involves supervisory responsibilities including interviewing, hiring, training, performance appraisal, rewarding, and disciplining employees. The manager controls expenses, warranty, and CSA costs, and oversees the daily profitable operations of the Service Department, ensuring strong communication with internal and external customers. They collaborate with the Product Support Group and New Machine Sales to achieve high customer satisfaction, maintain a clean and safe facility, and provide excellent product support. Customer relations are managed by ensuring timely and accurate repair quotes, notifying customers of changes, and resolving complaints promptly. The manager is responsible for maximizing return on investment for both the company and its customers, and performs other assigned duties. Ring Power Corporation, established in 1962, is a full-line Caterpillar dealer that expanded its territory to include Central Florida. Headquartered in St. Augustine, it operates 18 branch locations throughout Florida, including regional facilities in Tampa and Orlando, and crane and forklift sales and service facilities in Pompano and Miami. Additionally, Ring Power has eight facilities outside of Florida (Rhode Island, New Jersey, the Carolinas, Georgia, Texas, and California) serving specialized industries. The company has grown to be one of the largest Caterpillar dealers in the Southeastern United States, committed to customer service. With over 2,300 employees across 26 locations, Ring Power focuses on continuous employee training and close customer collaboration to ensure satisfaction, especially after the sale, providing high-quality construction equipment backed by professional service and support.

Requirements

High School diploma or GED
7 or more years of experience
Valid drivers license
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Nice To Haves

Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
Experienced in effectively communicating with groups of people.
Has technical knowledge of products represented by the company.
Prior leadership experience in a similar work environment.
Has safety OSHA and/or MSHA certifications and prior experience being accountable for safety in some capacity in a similar work environment.

Responsibilities

Ensures that all team members conduct all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations.
Wears and enforces wearing proper personal protective equipment.
Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees.
Controls all expenses, warranty and CSA costs.
Oversees the daily operations of the Service Department on a profitable basis, ensuring daily communication standards are upheld between service personnel and all internal or external customers.
Works together with Product Support Group and New Machine Sales to ensure the highest level of customer satisfaction is achieved.
Maintains a clean, orderly facility that harbors safe operation and adheres to Ring Power's standards.
Offers the best product support to the customer.
Maintains customer relations by assuring timely and accurate quoting of repairs, notifying customers of additional repairs or changes in work status, addressing complaints and resolving withing the same day.
Manages the Service Department in such a manner that both the company and it's customers receive the maximum return on their investment.
Performs other duties as assigned.