Branch Service Manager - Utility | Truck | Crane

Ring Power Corporation • Riverview, FL

1d • Onsite

About The Position

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida. Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami. Ring Power also has eight facilities outside of Florida - Rhode Island, New Jersey, the Carolinas, Georgia, Texas and California - to serve the needs of other specialized industries and customers. Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale. Currently, more than 2,300 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level. The Branch Service Manager ensures that all team members conduct all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations, and enforces wearing proper personal protective equipment. This role carries out supervisory responsibilities including interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees. The manager controls all expenses, warranty and CSA costs, oversees the daily operations of the Service Department on a profitable basis, ensuring daily communication standards are upheld. They work with Product Support Group and New Machine Sales to achieve high customer satisfaction, maintain a clean facility, and offer the best product support by assuring timely and accurate quoting of repairs, notifying customers of additional repairs or changes, and resolving complaints.

Requirements

• High School diploma or GED
• 7 or more years of experience
• Valid drivers license
• Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Nice To Haves

• Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
• Experienced in effectively communicating with groups of people.
• Has technical knowledge of products represented by the company
• Prior leadership experience in a similar work environment.
• Has safety OSHA and/or MSHA certifications and prior experience being accountable for safety in some capacity in a similar work environment.

Responsibilities

• Ensures that all team members conduct all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears and enforces wearing proper personal protective equipment.
• Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees.
• Controls all expenses, warranty and CSA costs. Oversees the daily operations of the Service Department on a profitable basis, ensuring daily communication standards are upheld between service personnel and all internal or external customers.
• Works together with Product Support Group and New Machine Sales to ensure the highest level of customer satisfaction is achieved.
• Maintains a clean, orderly facility that harbors safe operation and adheres to Ring Power's standards.
• Offers the best product support to the customer. Maintains customer relations by assuring timely and accurate quoting of repairs, notifying customers of additional repairs or changes in work status, addressing complaints and resolving withing the same day.
• Manages the Service Department in such a manner that both the company and it's customers receive the maximum return on their investment.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees