Branch Service Manager/Technical Trainer
About The Position
A Branch Service Manager's responsibility is managing the shop floor and handling minor shop administrative tasks that are the result of preventative maintenance and repairs. The branch service manager oversees the maintenance supervisor and/or technicians to assure the location aligns business objectives and customers demands. This Branch Service Manager position is primarily responsible for organizing, planning, coordinating, and implementing the operations technician training program. Interested candidates should have minimum of 5 years previous work experience in diesel shop maintenance, a minimum of 2 years supervisory experience, along with experience in a training setting. Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and PowerPoint is a must along with strong written/oral communication and people management skills. Additional duties do include managing the shop floor and handling minor shop administrative tasks that are the result of preventative maintenance and repairs. The branch service manager oversees the maintenance supervisor and/or technicians to assure the location aligns business objectives and customers demands. This position will be located at 1050 Swedesford Road in Berwyn, PA.
Requirements
- Minimum of 5 years previous work experience in diesel shop maintenance
- Minimum of 2 years supervisory experience
- Experience in a training setting
- Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and PowerPoint
- Strong written/oral communication and people management skills
Responsibilities
- Manage preventative maintenance scheduling, quality, and customer satisfaction
- Listen to and resolve customer complaints regarding services, products, or personnel
- Hire, train, and evaluate personnel
- Assure that each direct report understands the company objectives
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers
- Provide staff with assistance in performing difficult or complicated duties
- Plan and prepare work schedules, and assign associates to specific duties
- Attend company meetings to exchange product information and coordinate work activities with other departments
- Prepare sales and inventory reports for management and budget departments
- Formulate pricing policies according to profitability requirements
- Other projects and tasks as assigned by supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
