Branch Service Advisor

Pennsylvania State Employees Credit Union • Harrisburg, PA

11d • Onsite

About The Position

The Branch Service Advisor is a pivotal figure in branch operations, serving as the main contact for in-person interactions. Their role is multifaceted, encompassing various aspects of member service requirements. They are tasked with not just meeting, but surpassing member expectations, thereby enhancing the overall member experience. Their responsibilities include ensuring the precise and swift processing of members’ financial transactions. In addition to these duties, the Branch Service Advisor is also instrumental in promoting a culture that encourages the effective use of technology among members. This involves educating and guiding members on how to leverage technology for their benefit, thereby fostering a more streamlined and convenient banking experience. Through their interactions and service delivery, the Branch Service Advisor contributes significantly to the smooth running of branch operations. Their role is integral to maintaining high service standards and ensuring member satisfaction. As such, they play a crucial part in the organization’s success and its commitment to providing exceptional service to its members. Schedule: Monday - Friday, hours between, 7:45am -4:30pm. 100% onsite.

Requirements

• High School (Required) Any equivalent combination of experience and education.
• Two years’ experience in service in a similar capacity in an organization of comparable size and complexity. | Required

Nice To Haves

• Notary Public - Commonwealth of PA

Responsibilities

• Communicating and interacting effectively to deliver exceptional member service.
• Proficiency in handling financial transactions.
• Assist with routine branch processes and operations.
• Efficiently process transactions and member requests.
• Ensuring compliance with credit union standards is a priority.
• Address and resolve member requests promptly and professionally to ensure member satisfaction and retention.
• Educate and inform members on available products and services while effectively cross-serving to meet their needs.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees