Branch Universal Sales Advisor

America First Credit Union • Tempe, AZ

9d • Onsite

About The Position

Universal Sales Advisors must be knowledgeable in all facets of AFCU products and services such as, New accounts, Business Accounts, Special Accounts, Core deposit accounts, Home Equity Loans and all Consumer loan products and services. Acts as a Service Representative as needed and enthusiastically cross-sells Credit Union services. Responsible to assist members with problem resolutions for a wide array of areas such as fraud, insurance, account concerns, electronic services and others. Has a basic understanding of Business Loans, Mortgage Loans and utilizes available resources to direct members to appropriate contacts in these areas. Actively promotes and cross sells Electronic Services to members and serves as an electronic services expert in the branch. Works in a sales-focused environment while providing exceptional service to current members and potential members. Establishes and builds member relationships by identifying members’ needs and educating them with specific products and/or services. Responsible for helping members via all channels such as phone, text, e-mail, and assisting members with video solutions, and self serve channels to determine additional financial opportunities with the credit union in a prompt and courteous manner. Interviews, counsels, and advises members regarding loans, deposits and any other products/services, including investment referrals, insurance products, and mechanical repair coverage. Responsible for reviewing and processing loan applications. Meets with applicants to explain credit policies and to obtain additional loan information/documentation. Prepares closing documents and miscellaneous paperwork necessary for booking and funding new loan business. Tracks and obtains proof of insurance as required on member loans. Researches, evaluates, and determines whether loans meet Credit Union lending criteria and are within approval limits. Presents loan requests to underwriters for approval as per loan procedures. Ability to attain expected baselines in sales and service to support branch goals. Support marketing and lending initiatives such as MRM outbound calling by proactively soliciting additional business for the Credit Union and identifying and selling AFCU products and services. Onboards new members by conducting outbound two week and two month calls.

Requirements

• High school graduate or equivalent.
• Thorough knowledge of member services, accounts, loans, and products provided.
• Understanding of new account bookkeeping procedures.
• Understanding of loan processing functions.
• Knowledge of related requirements, procedures, and underwriting criteria.
• Some accounting familiarity.
• Two years of varied office experience.
• Excellent communications and public relations skills.
• Strong typing abilities (60 wpm with acceptable accuracy & neatness).
• Solid math and bookkeeping abilities.
• Able to operate calculator, word processor, and related computer applications.
• Well organized.
• Professional appearance, dress, and attitude.

Responsibilities

• Assumes responsibility for the effective development of Member relations through sales and service.
• Acts as a senior service representative as needed and processes teller transactions.
• Evaluates loan applications and credit criteria and determines the appropriate sale so the member and credit union both benefit.
• Acts as a branch expert for electronic services.
• Acts as a branch account specialist for New Accounts, Business Accounts and Special Accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees