Branch Outreach Coordinator

Alcova Mortgage LLC•Roanoke, VA

11d•Onsite

About The Position

The Branch Outreach Coordinator provides legal and audit support to the Compliance Department and participates in the coordination of special projects and initiatives. This position requires excellent verbal and written communication skills as well as proficiency in MS Word, Excel, Outlook, and PowerPoint.

Requirements

Two year college degree and/or two years administrative assistant, compliance, or fair lending background preferred. A combination of education and related work experience may be considered
Requires effective communication skills, both verbal and written
Requires strong organizational skills, attention to details, and proficiency using Microsoft Office, specifically, Outlook, Word, Excel, and PowerPoint
Strong aptitude and desire to provide excellent customer service
Able to simultaneously manage and accomplish multiple tasks / projects and deadlines
Must be trustworthy, honest, and display a high-level of integrity
Able to work effectively in a team environment
Able to identify and resolve problems in a timely manner
Able to understand and respond appropriately to basic inquiries
Able to read, write, and communicate using the English language sufficient to perform job functions
Able to use Company equipment in assigned area (including but not limited to telephone, copiers, fax machines, computers, internet, etc.)
Able to access, input, retrieve, and interpret information using applicable computer systems (including, but not limited to, Microsoft Word, Excel, Outlook, industry-specific computer software, etc.)
Work well independently
Able to handle deadlines and work within company guidelines
Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements is required. Employee must complete annual training in these areas

Responsibilities

Marketing Services Agreements – Monthly, collect supporting documentation for services received, completes MSA workpapers, and provide to the Audit & Fair Lending Manager for review
Compliance Research – Assist in the research of regulatory guidance regarding applicable federal and state regulatory requirements and make recommendations to the AVP Compliance Officer. Review new and revised forms with compliance related information
Compliance Audit Remediation – Assist in the coordination of remediation of compliance audit findings with various department managers
Compliance Monitoring and Testing - Perform compliance monitoring and testing as required by the Internal Audit Schedule and Compliance Calendar including, but not limited to, Internal Policy Reviews required by regulations and investors
Complaints – Assist in the investigation of complaints
Subpoenas – Assist in assembling documents requested by subpoenas
Legal – Assist with legal research requests related to litigation and research
BSA Compliance – Assist the Assistant AML Compliance Officer by performing research for the preparation of Suspicious Activity Reports
Branch Audits - Perform on-site Branch audits as required which may require overnight, out of state travel
P&P Maintenance - Develop & maintain applicable P&P for functions specific to this position.
Other duties as assigned