Branch Operations Project Manager

JA Riggs Tractor Company•Little Rock, AR

About The Position

The Branch Operations Project Manager is responsible for planning, coordinating, and executing branch-level projects that drive operational efficiency, profitability, and client satisfaction across parts, service, sales, and rental. This role partners with Branch Managers, and corporate leaders to ensure projects are delivered on time, within scope, and aligned with company objectives. Acting as a cross-functional leader, the Branch Operations Project Manager manages timelines, tracks key performance indicators (KPIs), and ensures consistent implementation of best practices across multiple branch locations. The role also plays a key part in fostering collaboration, standardization, and continuous improvement initiatives that strengthen both branch operations and client experience. WHAT YOU'LL DO: Key Responsibilities · Lead and manage branch-level projects from planning through execution, ensuring alignment with company goals. · Develop project plans with clear timelines, deliverables, and KPIs, and provide progress updates to leadership. · Identify, track, and implement cost-saving measures and value-added strategies to help branches achieve operational and financial goals. · Collaborate with branch teams to resolve escalated client issues, ensuring timely solutions and improved client satisfaction. · Oversee implementation of 5S (Sort, Set, Shine, Standardize, Sustain) principles to create efficient, organized, and safe work environments. · Develop, document, and roll out standard operating procedures and best practices using Monday.com. · Partner with safety teams via Teams meetings and ensure safety programs, inspections, and compliance documentation are current and accurate. · Manage and monitor mentor programs, corrective action plans, and inspection follow-ups to support safety and employee development. · Conduct and present monthly branch performance reviews, providing insights, data, and recommendations to Regional Managers. · Document meeting notes, project updates, and follow-up action items, ensuring accountability and completion. · Collaborate with leadership on parts scorecard tracking and coordinate improvement plans. · Plan and support branch client engagement events to strengthen client relationships and promote company values.

Requirements

Strong leadership and organizational skills.
Experience in branch operations or similar roles in a heavy equipment or service-based industry.
Proficient in project management tools, including Monday or similar platforms.
Strong understanding of 5S, safety management, and operational performance metrics.
Excellent communication and team collaboration abilities.
Customer-focused mindset with the ability to handle escalated client issues.

Responsibilities

Lead and manage branch-level projects from planning through execution, ensuring alignment with company goals.
Develop project plans with clear timelines, deliverables, and KPIs, and provide progress updates to leadership.
Identify, track, and implement cost-saving measures and value-added strategies to help branches achieve operational and financial goals.
Collaborate with branch teams to resolve escalated client issues, ensuring timely solutions and improved client satisfaction.
Oversee implementation of 5S (Sort, Set, Shine, Standardize, Sustain) principles to create efficient, organized, and safe work environments.
Develop, document, and roll out standard operating procedures and best practices using Monday.com.
Partner with safety teams via Teams meetings and ensure safety programs, inspections, and compliance documentation are current and accurate.
Manage and monitor mentor programs, corrective action plans, and inspection follow-ups to support safety and employee development.
Conduct and present monthly branch performance reviews, providing insights, data, and recommendations to Regional Managers.
Document meeting notes, project updates, and follow-up action items, ensuring accountability and completion.
Collaborate with leadership on parts scorecard tracking and coordinate improvement plans.
Plan and support branch client engagement events to strengthen client relationships and promote company values.