Branch Operations Partner - Asheville

Truist Bank • Asheville, NC

6d

About The Position

Indirectly lead and partner with our Area Leaders, Branch Leaders, and branch teammates to influence and coach to drive operational effectiveness across multiple branch and commercial locations.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Provide on-site high touch guidance, oversight, decision making and support for operations functions for an assigned number of locations specified by Operations Manager in the Community Bank with significant emphasis on operational efficiency and effectiveness, security, risk management, compliance, client experience, and facilities management.
2. Escalation point for complex client experience issues, client error resolution, and client disputes and problem management for assigned locations. Formulate independent decisions to ensure resolution in a high-quality and timely manner.
3. Execution and oversight of established operations routines and cadences focused on mitigating risk in our business execution.
4. Consult and partner with Branch/Area Leadership to manage the execution of identified opportunities in daily branch operations and the overall execution of branch strategies while mitigating risk and driving business growth. Accountable for direct performance of assigned branches.
5. Initial point of escalation for Security and Incident response for assigned locations; responsible for effectively communicating and engaging others as necessary.
6. Understand current and proposed policies and procedures to partner with RCB teammates to drive delivery and effective execution. Identifying opportunities in adherence to current policies and procedures communicate and provide training as necessary.
7. Primary point of contact within RCB for assigned locations to partner with facilities to manage and oversee execution of the timely completion of new constructions, renovations, or closings of facilities.
8. Responsible for the execution of projects in their assigned locations and ensuring the effective implementation with other lines of businesses and key partners such as Compliance, Technology, and/or Fraud.

Requirements

• Minimum 3 years of banking experience or relevant work experience.
• Strong interpersonal, verbal and written communication skills, as well as the ability to successfully interact with and influence senior leaders and teammates.
• Good organization skills and ability to quickly comprehend and teach operational policies and procedures.
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products.

Nice To Haves

• 3 - 5 years of Branch experience or relevant work experience.
• Previous experience in a branch leadership role.
• Associate degree in a relevant field of work or an equivalent combination of education and work- related experience.

Responsibilities

• Provide on-site high touch guidance, oversight, decision making and support for operations functions for an assigned number of locations specified by Operations Manager in the Community Bank with significant emphasis on operational efficiency and effectiveness, security, risk management, compliance, client experience, and facilities management.
• Escalation point for complex client experience issues, client error resolution, and client disputes and problem management for assigned locations.
• Formulate independent decisions to ensure resolution in a high-quality and timely manner.
• Execution and oversight of established operations routines and cadences focused on mitigating risk in our business execution.
• Consult and partner with Branch/Area Leadership to manage the execution of identified opportunities in daily branch operations and the overall execution of branch strategies while mitigating risk and driving business growth.
• Accountable for direct performance of assigned branches.
• Initial point of escalation for Security and Incident response for assigned locations; responsible for effectively communicating and engaging others as necessary.
• Understand current and proposed policies and procedures to partner with RCB teammates to drive delivery and effective execution.
• Identifying opportunities in adherence to current policies and procedures communicate and provide training as necessary.
• Primary point of contact within RCB for assigned locations to partner with facilities to manage and oversee execution of the timely completion of new constructions, renovations, or closings of facilities.
• Responsible for the execution of projects in their assigned locations and ensuring the effective implementation with other lines of businesses and key partners such as Compliance, Technology, and/or Fraud.

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees