Branch Operations Manager (Field Manager)

Florida Delta Mechanical Inc•Fort Lauderdale, FL

About The Position

This position is responsible for overseeing, managing, and the operational strategy of installation of water heaters, as well as plumbing fixtures including, but not limited to, new toilets and faucets in occupied or unoccupied residential, multi-family, commercial, and other dwellings.

Requirements

High School diploma or equivalent required.
Minimum of 5 years’ experience in the plumbing trade
Minimum of 5 years' experience required.
In some States this position requires a current Master Plumber license.
Valid Driver’s License and the ability to adhere to safe driving practices.
Ability to operate a mobile device/tablet.
Possess mechanical aptitude and the skill to operate hand powered tools and equipment.
Excellent customer service skills.
Proficient in time management; the ability to organize and manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Recognizes an emergency situation and takes appropriate action.
Able to establish and maintain cooperative working relationships.
Able to use sound judgment; work independently, with minimal supervision.
Strong analytical and problem-solving skills.
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
Performs well with frequent interruptions and/or distractions.
Ability to consistently demonstrate our core values by maintaining the highest standards of professionalism when interacting with team members, management, and customers.
Daily driving required up to 3 hours per shift.

Nice To Haves

Technical/Trade school certification or equivalent experience in related field preferred.

Responsibilities

Oversee and maintain team of top-performing plumbing technicians.
Work directly with executive management on operational strategy as related to performance and goals.
Support dispatchers in scheduling technicians for appropriate jobs according to vicinity and skillset.
Regularly visit jobsites for quality control, coaching and training purposes.
Regularly visit clients and customers to maintain network and relationships.
Responsible for expanding network and developing new relationships for new opportunities.
Technical support for all field technicians and laborers.
Review technicians work orders to make sure that all work is being done to code and correctly.
Act as the primary connection between the office staff and the field and answer any technical questions that may arise.
Advise executive management on growth opportunities.
Identify and eliminate waste in existing processes and procedures.
Identify and eliminate risk within the organization.
Assure that communications from the office reach the field in a timely and efficient manner.
Responsible for the implementation of and adherence of corporate processes and procedures.
Maintain controls over materials purchased inventory.
Regularly assess skillsets and provide evaluations, and coaching.
Identify and replace non-performers.
Conduct interviews with new technicians and laborers and assess their skills to see if they meet company standards.
Oversee the vehicles and equipment assigned to the plumbing technicians within assigned market of responsibility.
Ensure all technicians are performing the assigned vehicle inspections and safety training.
Maintain monthly visual inspections on vehicles and performance meetings with the technicians to ensure company policies and procedures are followed.
Support the Fleet and Inventory Dept. to ensure proper equipment maintenance, inventory control, organization, and all related matters.
Be responsible for overall customer satisfaction with regards to communication, workmanship, and quality.
Perform related duties as assigned, within your scope of practice.