Branch Operations Manager ( Mortgage Loan Processing)

Navy Federal • San Diego, FL

1d

About The Position

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. To advise senior leadership and lead ongoing operational strategy that supports and aligns with corporate and departmental strategic goals. To assist with developing action plans for operational improvement, managing resources, projects, leaders, team members, and worldwide operations to achieve organizational, strategic, financial, and member service goals and objectives. Ensures effective management of projects from inception through implementation. Develops organizational capability and inspires team to achieve business goals through confidence in leadership and teamwork.

Requirements

• Advanced knowledge of banking/financial industry standards and practices
• 5 plus years of process improvement and processing loans
• Experience assimilating technical, complex financial and economic data
• Extensive experience demonstrating the ability to persuasively, clearly, and diplomatically communicate, both verbally and in writing, to all levels of management and to external entities
• Significant experience supervising and leading professional employees
• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Advanced knowledge of change management principles and practices
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Expert organizational, planning and time management skills
• Effective skill in building strategic and execution-focused plans and alliances with partner leadership
• Expert analytical/quantitative, reconciliation and deductive reasoning skills
• Expert verbal and written communication skills
• Advanced word processing and spreadsheet software skills
• Advanced database and presentation software skills
• Bachelor's degree in Business Administration, Finance, a related field, or the equivalent combination of education, training, and experience

Nice To Haves

• MBA or graduate degree in Auditing, Finance, or related field
• Advanced knowledge of NFCU's functions, philosophy, operations and organizational objectives
• Experience with credit union financials and/or NCUA regulations
• Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services

Responsibilities

• Develop operational strategic plan; identify and address areas of significant risk and evaluates overall effectiveness of operations
• Lead operational/business analysis to include utilizing KPIs to identify areas of improvement developing action plans for operational improvement
• Conduct root cause analysis to identify development opportunities and recommend applicable business solutions
• Conduct analyses of reports relating to sales, volume, and monthly operational and capital expense budgets; prepares reports to communicate to senior management
• Identify and assess business strategies and opportunities; develop appropriate analytical approaches
• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
• Provide strategic analysis, recommendations and help influence key decisions by senior department leadership regarding technology and financial market trends, and competitive analysis regarding identification of the department's strengths, weaknesses, opportunities, and threats
• Leads the largest/most complex multidisciplinary projects & initiatives of significant business risk & impact
• Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units
• Build and maintain relationships with team members, management, key stakeholders and/or external contacts(vendors, etc.)
• Work on complex issues requiring in-depth knowledge of organizational objectives and competing priorities
• Lead project teams; assures quality, consistent application and performance; meets schedules and/or resolves highly technical and complex problems
• Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximizing effectiveness and mitigating future exposure
• Identifies and communicates key responsibilities and practices, evaluates results, and provides leadership through coaching, counseling, and guidance for ongoing and future developmental needs of the team
• Apply broad functional knowledge and seasoned expertise to improve the overall operational and developmental performance of the team; assists with recruiting and on-boarding efforts
• Serve as subject matter expert regarding business functions, systems, policies and/or procedures
• Stay abreast of and ensure compliance with applicable laws, regulations and guidelines
• Perform supervisory/managerial responsibilities
• Set direction to ensure goals and objectives align with corporate and division strategy
• Select management and other key personnel; oversee talent development/succession planning
• Collaborate with leadership/executive colleagues to develop/execute corporate initiatives and/or department strategy
• Oversee the preparation and execution of department/division AFP
• Manage merit pay in accordance with specified objectives and guidelines
• Leadership Level - Lead staff &/or supervisors
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees