Branch Operations Assistant

Baird•Sarasota, FL

14h

About The Position

Be responsible for the client service & marketing functions of the branch following a wealth management or portfolio management business approach, including any operational functions necessary to meet client service requirements.  This highly visible position requires a polished professional with superior, communication, customer service and organizational skill . The Impact You’ll Make: Answer inquiries from internal associates and business partners in a professional and pleasant manner. Act as a liaison between financial advisors and internal PWM support teams. Assist the Social Media strategy for the branch, including LinkedIn, Website, X, etc. Seek ways to enhance internal operations for the branch that provide FA(s) business effectiveness and marketability. Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of assisting our teams in implementing well-defined client service models. Collaborate with branch leadership to orchestra student worker and summer intern duties. Process daily check deposits. Maintain knowledge or compliance policies for internal associate inquiries. Maintain schedule of Broker of the Day call log on a quarterly basis for all incoming switchboard inquiries. Plan, coordinate and arrange for vendor luncheons, etc. Set up and maintain conference rooms, office supplies, and restocking. Sort, process and route incoming and outgoing mail. Copy, fax, and file various materials as needed. Log Compliance files. File paperwork such as wires and branch manager daily reports. Perform other duties as assigned.

Requirements

High school diploma required
1+ years previous customer service or administrative experience; preferably in the financial services industry
Excellent verbal communication skills; excellent telephone and client service skills
Detail oriented
Critical thinking and proactive problem solving skills
Good analytical skills with ability to perform semi-advanced math
Ability to work independently with minimal supervision; ability to be flexible
Ability to handle clients professionally and manage challenging situations
Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms (Thomson ONE, Albridge, Envestnet, CRM, Money Guide Pro, Liquid Office etc.)
Strong organizational skills -- consistent ability to prioritize work flow of self and Financial Advisors in order to achieve specific goals in a timely manner

Nice To Haves

Associates or Bachelor's degree preferred

Responsibilities

Answer inquiries from internal associates and business partners
Act as a liaison between financial advisors and internal PWM support teams
Assist the Social Media strategy for the branch
Enhance internal operations for the branch
Maintain Client Relationship Management (CRM) system
Collaborate with branch leadership to orchestra student worker and summer intern duties
Process daily check deposits
Maintain knowledge or compliance policies for internal associate inquiries
Maintain schedule of Broker of the Day call log
Plan, coordinate and arrange for vendor luncheons, etc
Set up and maintain conference rooms, office supplies, and restocking
Sort, process and route incoming and outgoing mail
Copy, fax, and file various materials as needed
Log Compliance files
File paperwork such as wires and branch manager daily reports
Perform other duties as assigned