Branch Operations Assistant

RBGlobal•Caseyville, IL

About The Position

IAA, an RB Global Inc. Company, is seeking a Branch Operations Assistant to join our team! The Branch Operations Assistant addresses all customer inquiries under the direction of the Branch Manager including all clerical duties needed in the office, performing basic yard functions to ensure that all key information is recorded on incoming vehicles, and helping with the upkeep and maintenance of these vehicles throughout the sale process.

Requirements

Able to communicate and work with customers & towers
Basic computer skills
Time managing skills
Ability to work unattended
Clear communication skills
Professional and clean appearance
Ability to function well as part of a team
Must be willing to learn how to operate a forklift
General mechanical knowledge of the makes and models of vehicles required
Driver's License Required
18+ Age Requirement
High School Diploma or Equivalent
0-2 Years of related experience
Must be able to lift and carry up to 75 lbs. and perform activities that involve stooping, bending, standing, and walking for reasonable periods of time

Nice To Haves

Experience in the equipment rental or construction industry and related fields preferred
Basic automotive repair skills preferred
Previous forklift operating experience is a plus

Responsibilities

Provide a variety of customer support services through the mail, telephone, and direct personal contact
Process orders and assignments
Enter data into the computer system
Reference pricing and delivery information
Respond to customer questions, complaints, and requests
Set up new records and maintain existing records
Perform word processing assignments, filing, and related clerical duties
Process all necessary paperwork in preparation for auction day, securing necessary approvals
Follow well-established procedures and under the close direction of the supervisor
Open to learning automobile titling
Help with other office functions as needed
Vehicle check-in by recording and filing information on vehicles being assigned to the facility
Detail (thoroughly clean) vehicles to improve their appearance for purposes of enhancing their value at auction
Operate passenger vehicles in a safe manner for the purposes of moving the vehicles around the facility and storing them in the appropriate locations at the branch
Assist visitors by providing appropriate guidance and directing them to the appropriate person for additional assistance
Receive training in forklift/loader operation
Immediately report all violations of company policy to a supervisor or manager
Become an expert for entry-level Yard Attendants and Customer Service Representatives