Branch Operations Administrator

Isabella Bank•Mount Pleasant, MI

11h

About The Position

Develops and maintains branch operational procedures. Establishes practices to enhance customer service experience throughout the entire branch network. Supports branch staff training to ensure consistency of branch operations across all regions.

Requirements

Bachelor’s degree required
5 years of banking experience in branch operations required
Strong verbal and written communication skills
Strong computer knowledge in Microsoft Word, Excel, and PowerPoint
Ability to make decisions and solve complex problems
Strong management and organizational skills
Strong interpersonal skills with ability to deliver effective coaching and training
Ability to identify and analyze data

Responsibilities

Develop and oversee teller-training materials for teller and branch processes.
Provide guidance for operational training for new branch managers and teller supervisors.
Ensure the overall operations of the branches adhere to all operations, security, risk, and regulatory policies and procedures.
Develop and maintain branch operational procedures for branch software applications.
Utilizes data to resolve operational problems; and identifies process improvements.
Assists branches in customer service operations by orienting and coaching branch leadership.
Serves as a resource for the Regional Managers on areas of branch operation to ensure consistency in how all branch offices deliver bank products and services.
Reviews branch processes to ensure consistency and identify training needs.
Identifies, updates, and reviews branch metrics for Regional Managers to assist in consistency and staffing needs in the branches.
Performs other similar or related duties as necessary.