Branch Operational Specialist
About The Position
The Branch Operational Specialist will lead the critical operational tasks within the branch including, but not limited to: oversight of all internal risk processes/procedures, financial center cash management processes, ATM management, and the annual financial center operational review process. This individual will support advanced paying/receiving duties and support the overall service/client experience. In addition, the Branch Operational Specialist will engage in basic conversational discovery with a client, aligning the needs of the client with the appropriate solution recommendation, client value recognition and commitment in a repeatable fashion to support their assigned goal attainment. The Branch Operational Specialist will possess good judgement and decision-making skills to ensure a sound balance of maintaining all areas of risk while also considering the client experience.
Requirements
- A high school diploma or equivalent.
- A minimum of one (1) year experience in related banking positions as well as bank product and services training.
- Six (6) months of experience in related banking positions as well as bank product and services training maybe considered with the completion of a post-secondary 4-year degree.
- Proficient reading, verbal and written communication, mathematical and interpersonal relations skills
- adept at cross-selling bank products and services
- possess the ability to competently coach and train new hires
Responsibilities
- oversight of all internal risk processes/procedures
- financial center cash management processes
- ATM management
- annual financial center operational review process
- support advanced paying/receiving duties
- support the overall service/client experience
- engage in basic conversational discovery with a client
- aligning the needs of the client with the appropriate solution recommendation, client value recognition and commitment in a repeatable fashion to support their assigned goal attainment
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What This Job Offers
Job Type
Full-time
Industry
Credit Intermediation and Related Activities
Education Level
High school or GED
Number of Employees
251-500 employees
